Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

The title is confusing, I’m not sure how to word it so I took screenshots. When a specific appointment is scheduled in Acuity, I want some of the details to zap over to Airtable. One of the details is a custom field we added to Acuity that says who the appointment was scheduled by. When I set up the zap using recent appointments scheduled, the custom field contains a name that was typed by the person scheduling the appointment. But, when the zap actually runs and I look at the history, the field doesn’t bring over any info (leaving the airtable cell blank. Any ideas? The screenshots are the same appointment while setting up the zap, and then after the zap ran in history.

 

Test data:

 

 

History Data:

 

 

Hi there @idealwellnesswa,

Before we dig deeper, could you please try reconnecting your Acuity Scheduling account then loading in a new sample data in the trigger to see if it’ll bring the complete data?

Additionally, please ensure that you have Administrator permissions set in Acuity Scheduling to unlock full functionality.

Please keep me posted.

 

Hi there @idealwellnesswa,

Before we dig deeper, could you please try reconnecting your Acuity Scheduling account then loading in a new sample data in the trigger to see if it’ll bring the complete data?

Additionally, please ensure that you have Administrator permissions set in Acuity Scheduling to unlock full functionality.

Please keep me posted.

 

Yep, that seems to have worked. So odd! The test data was fine, showing everything I was looking for, but when the zap actually ran it didn’t bring that data over. Thanks for the help!

You are most welcome @idealwellnesswa! I’m glad I was able to help!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

This issue persists sadly. The test worked once, but every zap run after that has still left out this field, even though I can see it on the scheduled appointment.

Thanks for the update here @idealwellnesswa,

You might be running into a bug with Acuity Scheduling here. I’d recommend reaching out to our Support Team regarding this issue or reach out to Acuity Scheduling support since they are the ones who handle and maintain their integration with Zapier.

Thank you for your patience and understanding.

Reply


Terms & Conditions