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Hello All,

I created a Zap, to pull the data from the raised “Freshdesk” Tickets, into “Google sheets Rows”, and accounts are connected correctly, also the Test is working fine and data is pulled into the “Google sheet Rows” correctly!

So I published the zap and it is ON without any Warnings.

But when new tickets is created in “Freshdesk” it is not added to the  “Google sheet Rows”, did I miss something?

Hi @Thamer 

 

Please share screenshot of your zap for more information. Also, you might wanna check your Zap History to see if they triggered (and might have an error) or not. 

 

https://zapier.com/app/history 


Hello MohSwellam,
Thanks for the reply, please find screenshots above. And regarding Zap History I checked and nothing is triggered so no errors.

 

Thanks

So you are saying you are creating new tickets in Freshdesk but it doesn't trigger the zap? 

 

What about the Test data? If you switch off the zap then try to create a new ticket in Freshdesk then come back to Zapier and Load More test data, do you see it there? 

Yes I create new tickets in Freshdesk but it does not trigger the Zap.

And regarding test data if I switch off the zap and create new ticket and load more test data, I see it! please check below image, everything there are from Test:

 

 

Hi @Thamer 

 

In this case you might wanna open a ticket with support@zapier.com because this means your zap is setup correctly but for some reason the connection between Freshdesk and Zapier has a problem. 

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