About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Cvent connection error: Authentication failed: Access is denied.

C

I am have administrative rights in CVENT, and I have tried to connect, but I keep receiving error “ 

authentication failed: Access is denied”  I know the information is correct.  Before I bring to upper management for usage, I have to make sure the application is going to work as they want it to, and this is the only application that I have found so far that seems to work with CVENT...

icon

Best answer by jesse 16 May 2022, 18:58

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @CaramelMommie3 

Good question.

Have you reviewed this available help article for using Cvent in Zaps?

https://zapier.com/help/doc/how-to-get-started-with-cvent-on-zapier

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C

Yes, and we also use another application for online registrations and I had to connect the CVENT app to that, and I did not have an issue...

J
Userlevel 1

Hi @CaramelMommie3! Sorry to hear about the trouble you’ve been having.

Would you kindly open a support ticket with a link to the Zap where the Cvent step is connected? You can do that using the Get Help form

We have an existing bug with Cvent that describes a similar error, but we’ll need to double-check the Zap itself to confirm.

C

I submitted the info

jesse
Userlevel 7
Badge +9

Hey @CaramelMommie3 (and anyone else following along in this thread)! Checking into the support ticket you opened, it looks like this is a known bug and that you’ve been added to our list of affected users.  While I don't have an ETA on when a fix might be implemented, we will notify you via email if it is as well as update this thread.

We also suggest reaching out to Cvent to see if they can identify the issue from their end.
 

N

Hi - was this resolved? I’m able to log into Cvent and everything tests perfectly in all the steps and the Zap is published, but after it is published it turns off automatically less than a minute later. This only happens with the Cvent Zaps. Thanks!

Terms & Conditions