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CustomGPT error: API Token is either missing or invalid

  • September 8, 2024
  • 3 replies
  • 142 views

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When i create an OpenAI API key at

https://platform.openai.com/settings/profile?tab=api-keys

and try to use it to connect it to zapier, i get the following error:


Would you please be so kind to help me fix this issue?

Best answer by idr

Hi Troy,

Thanks for your answer.

I just found that the app i was trying to connect (zapier.com/apps/customgptai), although it is what zapier AI suggested, is not related to OpenAI… and that’s why i was not able to authenticate, so i amended it to OpenAi and it authenticated well.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • September 9, 2024

Hi @idr 

Make sure there are no leading or trailing spaces when copy/paste the API key.

You can also try this tip:

 


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  • Author
  • New
  • Answer
  • September 9, 2024

Hi Troy,

Thanks for your answer.

I just found that the app i was trying to connect (zapier.com/apps/customgptai), although it is what zapier AI suggested, is not related to OpenAI… and that’s why i was not able to authenticate, so i amended it to OpenAi and it authenticated well.


ken.a
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  • Zapier Staff
  • September 10, 2024

That’s great news @idr! We’re glad to hear that the issue is now resolved!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗