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Question

Custom Action Not Appearing

  • October 30, 2024
  • 8 replies
  • 100 views

Hello,

I’m having trouble using the custom actions that I’ve created. They show up on my dashboard of custom actions, but not when I want to actually use it in the zap creation. Any ideas? 

 

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8 replies

Troy Tessalone
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  • Zapier Expert
  • 30727 replies
  • October 30, 2024

Hi @MaryBrown 

Make sure you published the Custom Action.

Help links for using Custom Actions in Zaps: https://help.zapier.com/hc/en-us/articles/16277139110157-Create-a-custom-action


  • Author
  • Beginner
  • 4 replies
  • October 30, 2024

Hello @Troy Tessalone 

The custom action was published, and I even tried unpublishing and republishing. Should I contact support?


Troy Tessalone
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  • Zapier Expert
  • 30727 replies
  • October 30, 2024

@MaryBrown 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help


JammerS
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  • Zapier Staff
  • 2188 replies
  • November 5, 2024

Hi @MaryBrown,

 

Were you able to raise a ticket with our Support team? Please keep us on the loop for this one. So we can contribute the resolution with our Community. Thank you


  • New
  • 1 reply
  • December 13, 2024

This is exact thing is happening to me as well. Custom action created and published. Go back to library to use custom action from events tab and it shows as blank like before I had a custom action. Please help. Thanks!

 


ken.a
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  • Zapier Staff
  • 6301 replies
  • December 16, 2024

Hi ​@Dustyjwix,

I would recommend reaching out to our Support Team to take a closer look at the issue that you’re encountering since they have the correct tools to do so. You can reach our Support Team here: https://zapier.com/app/get-help

I appreciate your patience and understanding.


I’m facing the same problem as well, incidentally with the same Google Sheets node.  Clicked publish, yet it doesn’t show up as a selectable action event.  Tapping the refresh button doesn’t work, either.  And I have sent out a support ticket.

 


JammerS
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  • Zapier Staff
  • 2188 replies
  • February 5, 2025

Hi ​@TechValleyGameSpace-web,

 

If the Google Sheets node isn’t showing as a selectable action event in Zapier, try troubleshooting by checking your Google account connection in Zapier, ensuring the correct permissions are set for the sheet, clearing your browser’s cache and cookies, or using a different browser or incognito mode. If you’ve submitted a support ticket, the team will respond with a personalized solution soon.