Question

Create Item feed in RSS by Zapier is not working

  • 16 August 2022
  • 5 replies
  • 231 views

Hi, Zapier Community

 

Need your help as the Zapier support team is unable to find the reason for Zap failing to create a feed in RSS by Zapier. Here is the situation:

  1. Our website is built on Wordpress and using Cloudflare
  2. The Wordpress to RSS process was working well but from the past few weeks, the Zap doesn’t run and gives an error at the step pertaining to “Create Item feed in RSS by Zapier “.
  3. However, whenever I run the Zap manually using testing steps, it works well.
  4. Zapier is unable to create a new item feed automatically but while testing it does create it.

Have you come across such issue in the past? If yes, how did you fix it?

 

Your help will be greatly appreciated.

 

Thanks and best regards,

Ajay

 


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5 replies

Userlevel 7
Badge +14

Hi @INSP 

Good question.

Have you tested your RSS feed URL in another RSS app to see if that still works?

 

Have you reviewed the available help articles for using RSS in Zaps?

https://zapier.com/apps/rss/help

 

Limitations

  • For the "Create Item in Feed" action, Zapier can only handle about 10 KB of data.
    • If your data exceeds the 10 KB limit, the action will error. In the Automatically Truncate Messages Over 10KB field, you can set it to automatically truncate the data, or not truncate the data and stop the Zap.
  • At this time, there are no RSS actions to edit your RSS feed and remove items.
    • If you want to start with a fresh feed, change the feed URL. Old entries will clear out if no items are added for 14 days.
  • Zapier only stores the most recent 50 items in the feed.
    • Also, all items are removed if no new items are added for 14 days.
  • Craigslist blocks connections to their RSS feed from servers like the ones that Zapier uses, so Zapier is unable to access Craigslist RSS feeds in a Zap.
  • Only letters, numbers, and hyphens will be accepted in the URL field.
    • Spaces and other characters must be removed.

Hi, Troy

 

Thank you for the swift response. Everything was working well till the past one month. The same Zap worked for us for more than 2 years. However, now it is not working.

 

Here is the Wordpress feed URL: https://inspiration.org/topics/daily-devotional/feed/

Here is the Output URL: https://zapier.com/engine/rss/1570044/inspiration-ministries-daily-devotional

Whenever I test the process manually, it works seamlessly. However, it doesn’t run automatically. Not sure what is being missed here.

 

Your help will be greatly appreciated.

 

Thanks and best regards,

Ajay

 

 

Userlevel 7
Badge +14

@INSP 

Might be best to open a ticket with Zapier Support for further assistance troubleshooting: https://zapier.com/app/get-help

Hi, Troy

 

I did create a support ticket with Zapier team and unfortunately they’re unable to find the root cause. Not sure what I should now.

 

Thanks and best regards,

Ajay

 

Userlevel 7
Badge +9

Hi there! I can see you’re still in the process of chatting with our support team - which is honestly the ideal place for troubleshooting this particular scenario.

At this time, they have the most context and are able to see your zaps at a more granular level than we have the ability to do here in the Community. You truly are in the best of hands with them! 

I’ll be closing this topic for the time being but would highly recommend if you have further questions to drop them in your ticket. 🙂

Thanks so much and appreciate you being active in the Community.