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I have Zaps set up to take a ConvertKit form subscriber and add them to a space in Circle. They have all been working flawlessly for 2 months.

Overnight, they have all failed. The subscriber email field from Convertkit now shows as empty (i.e. no data) and therefore when it tries to send someone to Circle it fails because there is no user email address to add to Circle.

Is anyone else having a problem like this? Is there any solution? I’ve tried editing a couple of the Zaps and testing with new user records… the Zap will identify an email address in a record, but the step of adding them to Circle still fails.

Hi ​@tracy moneyguide ,

 

Can you see any error message from Zap History? If yes, please share it here.

Great question ​@jayeshkumarbhatia ! I just did a test with a new subscriber in Convertkit. Zapier is showing success with the tasks, but if you go into the tasks, you see the failure.

Step 1 - new form subscriber - Success here with it identifying the new subscriber and getting the name and email address

Step 2 - add member to the space in Circle - It shows a green checkmark as if it ran successfully but it did not. Success = false; Message = user record not found

 

Hi ​@tracy moneyguide ,

 

Can you share the value in Data In? Make sure to hide sensitive information like email, phone,etc

 

 

​@jayeshkumarbhatia 

 

Hi ​@tracy moneyguide 

Check the Circle Status page: https://status.circle.so/#past-incidents

There was a recent incident that may have impacted your Zaps.

 

Help link about how to replay entire Zap Runs: https://help.zapier.com/hc/en-us/articles/8496241726989-Replay-Zap-runs

 

 

Thanks ​@Troy Tessalone . I don’t think that outage impacted me. I did the replay, and it still fails.

Just for fun, I tried recreating the Zap from scratch, and it still fails to add the subscriber to the space on Circle. This is so confusing.

 

​@tracy moneyguide 

Most Zap app integrations are created and managed by the app developer (Circle in this case) using the Zapier Developer Platform.

Try reaching out to Circle Support for help with their Zap app integration.

 

​@Troy Tessalone Makes sense. Thank you!

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

​@JammerS No, the problem is not solved.

Hi ​@tracy moneyguide,

Thank you for the update. I recommend contacting our Support Team about the issue you’re experiencing. They have the right tools to investigate the Zap and its logs to determine what’s going on.

You can reach our Support Team here:  https://zapier.com/app/get-help

Hopefully, this helps.

Thanks ​@ken.a . This is so interesting. This morning someone purchased 2 separate items. One of the zaps was successful, one was not. When I went to look at the successful one and did a test to see what was happening, the test failed with the same problems as before. So confusing!

You are most welcome ​@tracy moneyguide! It looks like our Support Team identified the issue that you’re running into as a bug.

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email.

Thank you!

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