Hi @zoes 

Good question.

The error means the email address being tested with has been unsubscribed.

But the data (email) was just pulled in through my test with thrivecart is with my email that has not been unsubscribed so i don’t know what to do

Hi there @zoes,

I’m jumping in to see if I can help!

Have you tried loading in a new sample data from the trigger step and using that new sample data to see if it’ll run into the same error?

Please keep us posted!

I did actually do that and was able to get the zap working for NEW contacts, however, if their email is already on my list it is not UPDATING the contact putting them on the correct list

@zoes 

Help info from Constant Contact

https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/5636-opt-outs-and-unsubscribed-contacts?lang=en_US

Our contact management system keeps track of unsubscribed contacts, even if you delete them from your account. If you upload a spreadsheet with contacts that have previously unsubscribed, they're still added to your list, but remain in the "unsubscribed" status and you're unable to email them.

• If your previously unsubscribed contacts have given you permission to email them again, you can manually invite them to resubscribe, or they can re-join your list through one of our sign-up tools to be automatically returned to "active" status.  

@zoes 

Also, check the field description and more.

I heard back from customer support and was told to add in another filter step to look like this

and it says it is working with no errors, however when i do a test, the zap never runs and then i got this email

@zoes 

Can you provide screenshots from your Zap Runs that shows which step this error is related to?

https://zapier.com/app/history/

i am assuming it is the last step? this is what the zap currently looks like and screenshots of each step

@zoes 

We would need to see screenshots from the Zap Run that has the error: https://zapier.com/app/history/

it works for new contacts, but contact that need to be updated and added to the list this is the error

and for the other zap that is basically the same thing but for a different list doesn’t even have any history so when i tested it it never even ran

@zoes 

Can you show screenshots with how you Zap step 2 is configured?

The error indicates an email already exists for a contact.

So it hit an error when trying to create a new contact, because an existing contact wasn’t found.

@zoes 

I think you need to change the logic to this.

Then Paths
A) Create Contact if not found

B) Update Contact if found.

can you explain that in a bit more detail for me please?

is this what you are saying

step 1: product purchase

step 2: find or create a contact in cc

step 3: filter step, create contact if not found 

step 4: filter step, update contact if found

step 5: update contact in cc

i am not sure 

@zoes

Step 2: CC - Find Contact

Paths: https://help.zapier.com/hc/en-us/articles/8496288555917

Does this seem right? i feel like i am doing it incorrectly… not sure what the path rules would need to be for creating the new contact? Then when i do, i get the following error

it seems like i need to set up path rules for ‘make new contact” right?  I will try to test it

@zoes 

Set Step 6 Filter conditions to be the opposite of Step 4. (false)

i tried but it came with an error

Hi @zoes!

Path 6 looks like it’s been set it up correctly. That warning message on the path isn’t an error as such. It’s just letting you know that the test data would not have continued for that path as it didn’t pass the selected rule conditions. This is incase you were expecting that path to have continued for the selected test data instead of being halted. 

As the Find or Create Contact action found an existing contact we would want this path not to run as this path should only run if a existing contact is not found by that action, as that would indicate that it’s a new contact that needs to be added:

When the Zap is switched on and running only one of the paths will successfully run and either update an existing contact or create a new one - depending on the outcome of the Find or Create Contact action.

Hope that helps to clarify things here. Let us know if you run into any further issues or questions at all!