What causes Zapier to see a ticket in ConnectWise Manage as “New”? When I have a ticket as “New” status, it does not trigger. Otherwise, changing the trigger to “Update” will work if any change is made to the ticket but this is not preferable for my use-case.
I’m using the built-in status of “New”, but the below ticket was not triggered.
Best answer by robschmidtView original