Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Getting this error when trying to reconnect Wordpress, no idea what it means. Any help would be greatly appreciated.

Error parsing response. We got: "<!DOCTYPE html> <html> <head> <meta charset="utf-8"> <meta name="viewport" content="width=de"

Hi @swishsalescoaching,

Welcome to the Zapier Community! Happy to help here.

There are several plugins that block Zapier's attempts to connect to WordPress. I recommend disabling security-related plugins like JetPack and test yout connection following the systematic disabling of the plugins. 

Here is a list of the ones that can be an issue:

Jetpack, Wordfence Security, iThemes Security, WP Rocket, JWT Auth, WP-SpamShield, WP Content Copy Protection & No Right Click, Limit Login Attempts Reloaded, SiteGuard WP Plugin, IP Geo Block, WPS Hide Login, reCaptcha by BestWebSoft, Profile Builder.

Although there are many other plugins that could also cause such an error, based on my research, one customer pointed out that disabling the Yoast SEO function 'REST API: Head endpoint' did the trick for them. Here's how to disable it: https://yoast.com/help/how-to-disable-or-enable-the-rest-api-endpoint-in-yoast-seo/ 

When you get a chance, can you give this a shot and let me know how it goes?

Hey @swishsalescoaching 

Welcome to the community!

Sorry to hear about the bother with this!

This error can be one of two things, an issue with permalinks or a plugin conflict

1. Sometimes the type of permalink used on the WordPress installation can cause trouble. To change the permalink type:

  • In your WordPress site, go to Settings, then click Permalinks.
  • Click any permalink option other than "Plain" (this is the default option).
  • Click "Save Changes".

2. Unfortunately, there are many plugins that block Zapier's attempts to connect to WordPress which generally leads to an error like this!

Our standard recommendation is to try disabling security-related plugins like JetPack and test your connection. When you get past the error you can re-enable the plugins one by one to identify the cause.

Although there are many other plugins that could also cause such an error, one of our customers pointed out that disabling the Yoast SEO function 'REST API: Head endpoint' did the trick for them. Yoast is a very popular plugin, so this could be a good one to start with. 

Here's how to disable it: https://yoast.com/help/how-to-disable-or-enable-the-rest-api-endpoint-in-yoast-seo/

If none of that does the trick then it would be worth opening a ticket with support, this way we can take a closer look and help get to the bottom of this!

Terms & Conditions