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Question

Connecting Formstack and Dotdigital - Error message (400)

  • May 21, 2025
  • 2 replies
  • 17 views

Hello

 

I’m trying to connect Formstack with Dotdigital using Zapier. The setup I am trying to create is:

  • Each time a new user submits an entery into the Formstack form, their details are passed to Dotdigital
  • Dotdigital will then create the record and put them into a list
  • Dotdigital will then automatically send the email to anyone new entering the list

 

Zapier has been set up as:

 

I have hidden the Formstack form name for security. Also I’m not sure what the field identification field is intended for here.

 

Connected Dotdigital and chose open to Create or Update Contact

 

Configure I’m not certain is correct. I have chosen the “Email Value:...” to0 be mapped with “Email”

and “Phone Value:….” to be mapped with the Phone field.

 

 

But I get this error message:

 

Please can somebody advise what I’m doing wrong?

 

Kind regards

 

Michael

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 21, 2025

Hi ​@m_newbs 

Zap step error may be related to the phone number format OR the dummy data used for the email value, so try testing with real values.

TIP: You can click underlined field labels to see tooltips with more info.

 

 


SamB
Community Manager
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  • Community Manager
  • 9736 replies
  • June 4, 2025

Hi ​@m_newbs! 👋

Did Troy’s reply help you to get things solved—was it the phone number format, or fake email address that caused the error?

Keep us posted on how it’s going, keen to make sure that error gets resolved! 🙂