I’m trying to test my Zapier snap in a Autotask sandbox before moving it over to the live environment.
I’ve created an API user and I’ve given the API credentials it needs but when I connect the user to Zapier I get a “EXPIRED - Autotask PSA” and a “This auth is expired. Please reconnect it here.” alert. Does anyone know what this means and how to resolve it?
Thank you.
I just spoke to support at Autotask and they told me everything on my side seems to be fine. They asked for the Zapier to take a look at the Autotask integration on their side.
It’s all working now. It took about an two hours to sync.
Just came across your posts here 
Glad it appears to have just been a temporary issue and it was later able to sync to that sandbox account. If anything changes on that or you run into any further issues at all please do reach out again to let us know. In the meantime, happy Zapping! 
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