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Answer

Connecting Autotask sandbox getting a "EXPIRED - Autotask PSA " error

  • May 20, 2024
  • 3 replies
  • 105 views
R

I’m trying to test my Zapier snap in a Autotask sandbox before moving it over to the live environment. 

I’ve created an API user and I’ve given the API credentials it needs but when I connect the user to Zapier I get a “EXPIRED - Autotask PSA” and a “This auth is expired. Please reconnect it here.” alert. Does anyone know what this means and how to resolve it? 

Thank you. 

Best answer by rakhtar91

It’s all working now. It took about an two hours to sync. 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

R
  • rakhtar91Beginner
  • Author
  • Beginner
  • May 20, 2024

I just spoke to support at Autotask and they told me everything on my side seems to be fine. They asked for the Zapier to take a look at the Autotask integration on their side. 

R
  • rakhtar91Beginner
  • Author
  • Beginner
  • Answer
  • May 20, 2024

It’s all working now. It took about an two hours to sync. 

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • June 18, 2024

Just came across your posts here @rakhtar91 and wanted to thank you for following up to confirm that it’s since been resolved. 🤗 

Glad it appears to have just been a temporary issue and it was later able to sync to that sandbox account. If anything changes on that or you run into any further issues at all please do reach out again to let us know. In the meantime, happy Zapping! ⚡

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