Question

ClickUp task update not triggering and getting transferred to Google Sheets.

  • 3 November 2022
  • 5 replies
  • 112 views

Hi!

We had a zap that would transfer task info upon update on ClickUp to Google Sheets. It was working normally until the 20th of Oct, but it`s stopped since. It only works when testing it.

I have checked the connections, checked the fields and the criteria and all seems ok.

What may be causing this not to work?


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5 replies

Userlevel 7
Badge +14

Hi @onit 

Good question.

Try turning the Zap OFF, then ON.

The ClickUp Status pages seems to indicate there were issues recently: https://status.clickup.com/pages/history/5b6e0963c662144d00913a09

Thanks, @Troy Tessalone ! I’ve tried all possibilities and although ClickUp may have been down (of some of its functionalities), it should have been back to normal, shouldn’t it?

Anyway, for the time being, I’ve created a Zapier webhook and an automation in the Space I want tasks to get transferred into Google Sheets, but the first approach is more suitable.

 

If there is more info on the cause of this issue, this would be greatly appreciated. Thank you very much!

Userlevel 7
Badge +14

@onit 

I’d recommend opening a ticket with Zapier Support for this: https://zapier.com/app/get-help

Userlevel 7
Badge +9

Hey @onit! Just checking in here as I didn’t see any support tickets come in from you. How thinks going? Were you able to get these issues resolved? Let us know - we want to make sure you’re taken care of here!

Hey @jesse ! Thanks for the follow up. The problem persists. I have set it up a bit differently, bit the one that was working stopped triggering. I'll submit a support request soon. Thanks.