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Question

ClickUp task update not triggering and getting transferred to Google Sheets.

  • 3 November 2022
  • 5 replies
  • 107 views
O

Hi!

We had a zap that would transfer task info upon update on ClickUp to Google Sheets. It was working normally until the 20th of Oct, but it`s stopped since. It only works when testing it.

I have checked the connections, checked the fields and the criteria and all seems ok.

What may be causing this not to work?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @onit 

Good question.

Try turning the Zap OFF, then ON.

The ClickUp Status pages seems to indicate there were issues recently: https://status.clickup.com/pages/history/5b6e0963c662144d00913a09

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
O

Thanks, @Troy Tessalone ! I’ve tried all possibilities and although ClickUp may have been down (of some of its functionalities), it should have been back to normal, shouldn’t it?

Anyway, for the time being, I’ve created a Zapier webhook and an automation in the Space I want tasks to get transferred into Google Sheets, but the first approach is more suitable.

 

If there is more info on the cause of this issue, this would be greatly appreciated. Thank you very much!

Troy Tessalone
Userlevel 7
Badge +14

@onit 

I’d recommend opening a ticket with Zapier Support for this: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
jesse
Userlevel 7
Badge +9

Hey @onit! Just checking in here as I didn’t see any support tickets come in from you. How thinks going? Were you able to get these issues resolved? Let us know - we want to make sure you’re taken care of here!

O

Hey @jesse ! Thanks for the follow up. The problem persists. I have set it up a bit differently, bit the one that was working stopped triggering. I'll submit a support request soon. Thanks.

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