Question

ClickSend SMS error: The app returned '{"message":"Something went wrong with sending this SMS"}

  • 25 July 2023
  • 2 replies
  • 41 views

Hi there. I was wondering if anyone knows why I could be seeing this error when I run a test to send an SMS via ClickSend. 

 

 

The text I am using is simply “test”

 

 

And in the mobile number field, I am in New Zealand and have put in: +64 and then my mobile. I know this is correct. I have also test it a few other ways, but I still get the error. 

 

I am trying to send an SMS when a quote is accepted in Quotient. Everything looks to be setup correctly there. 

 

 

 


2 replies

Userlevel 7
Badge +14

Hi @Fresh 

Good question.

This may be why…

The "From" field isn't being respected

If the SMS is being sent to a country which doesn't support setting a custom sender ID, then this field will be ignored. More info on Sender IDs can be found here and a list of which countries support Sender IDs can be found here

 

https://help.clicksend.com/article/9j0okwebbf-global-registration-requirements

 

Userlevel 6
Badge +8

Hi @Fresh ,

There is an error message getting buried in the logs. It says:

Sending messages requires your sender account to be registered. Find out more here https://help.clicksend.com/article/9j0okwebbf-global-registration-requirements or register your account here https://dashboard.clicksend.com/register-account.

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