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Best answer

ClickFunnels Error: Find Contact Profile Action Returning Error

grumgoh
Userlevel 1

Hey there, I’m running into an error with the ClickFunnels integration on a zap I created.

I have a zap set up to trigger when any HubSpot deal is updated to a specific deal stage.

After the trigger, it’s set to use the ClickFunnels action to search for a contact profile so I can retrieve the contact’s subscribed email lists.

Each time I try to test this action in the zap, it returns the following error:

Failed to find a Contact_profile in ClickFunnels
While requesting “dev_method” from ClickFunnels we ran into an error: The app returned “not found”.

The only setup involved in the action is the required field for email address, which is pulling that value from the HubSpot deal in the trigger.

I’ve reconnected the HubSpot and ClickFunnels accounts to Zapier, but keep running into this same error.

If anyone has any ideas on why this would be happening or if there’s any kind of workaround I would appreciate it greatly. Thank you!

---

 

icon

Best answer by SamB 19 April 2023, 12:41

View original

25 replies

MohSwellam
Userlevel 7
Badge +8

Hi @grumgoh 

 

Can you please screenshot the Action setup? Also, did you try to test this step with default data that you know exists in ClickFunnel? I would go to ClickFunnel, choose any random email, copy paste it to this search field and see what it returns. 

Founder of GeekyAir.com
Troy Tessalone
Userlevel 7
Badge +14

Hi @grumgoh 

Good question.

Please provide full detailed screenshots with how your Zap steps are configured, thanks.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
grumgoh
Userlevel 1

Hi @grumgoh 

 

Can you please screenshot the Action setup? Also, did you try to test this step with default data that you know exists in ClickFunnel? I would go to ClickFunnel, choose any random email, copy paste it to this search field and see what it returns. 

Hey @MohSwellam, thanks for the reply.

Attaching a screenshot of the action setup here. I created my own contact in ClickFunnels using my email for the original test. I also attempted to test by filling in my email from my ClickFunnels profile manually in the action setup, but it returned the same error. Same result occurred when trying to fill in any existing email on the ClickFunnels account for the action setup.

 

MohSwellam
Userlevel 7
Badge +8

The only reason I can think about is those emails on ClockFunnel are not considered Contract Profiles 

 

You might need to reach out to Support for that though (preferably ClickFunnel support)

Founder of GeekyAir.com
Troy Tessalone
Userlevel 7
Badge +14

@grumgoh 

The reason for the error is because no email was found in CF.

If you change the first field from NO to YES, then that will allow the Zap step to NOT error.

Then if you want to create a Contact if there is no existing Contact found, check the Checkbox and fill in the required fields.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
grumgoh
Userlevel 1

@grumgoh

The reason for the error is because no email was found in CF.

If you change the first field from NO to YES, then that will allow the Zap step to NOT error.

Then if you want to create a Contact if there is no existing Contact found, check the Checkbox and fill in the required fields.

 

@Troy Tessalone Thank you for your suggestion. Enabling the action to create the contact profile if it didn’t exist resulted in the same error when testing unfortunately. What’s also odd is if I set the consider “success” field to YES, that also still results in the same error.

I forgot to add to my original post that all other ClickFunnels integration actions I’ve used have worked in the past on previous zaps, it’s just specifically this action to find the contact profile with their email hasn’t worked.

I will be reaching out to ClickFunnels support like @MohSwellam suggested, but I’m curious if any other users with the ClickFunnels integration connected to their account have had success with the “search for contact profile” action or if they also get the same error.

Troy Tessalone
Userlevel 7
Badge +14

@grumgoh

Check your CF Zap app connection: https://zapier.com/app/connections

CF help articles to reference: https://zapier.com/apps/clickfunnels/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Brem
Userlevel 4
Badge +6

Hi @grumgoh

Have you tried what Troy and MohSwellam suggested? Please keep us posted so we can point you in the right direction if you’re still experiencing the issue.

TD-ITA

Hey

@grumgoh

The reason for the error is because no email was found in CF.

If you change the first field from NO to YES, then that will allow the Zap step to NOT error.

Then if you want to create a Contact if there is no existing Contact found, check the Checkbox and fill in the required fields.

 

@Troy Tessalone Thank you for your suggestion. Enabling the action to create the contact profile if it didn’t exist resulted in the same error when testing unfortunately. What’s also odd is if I set the consider “success” field to YES, that also still results in the same error.

I forgot to add to my original post that all other ClickFunnels integration actions I’ve used have worked in the past on previous zaps, it’s just specifically this action to find the contact profile with their email hasn’t worked.

I will be reaching out to ClickFunnels support like @MohSwellam suggested, but I’m curious if any other users with the ClickFunnels integration connected to their account have had success with the “search for contact profile” action or if they also get the same error.

 

 

hey @grumgoh I have the exact same issue, did you solve it?

grumgoh
Userlevel 1

Hi @grumgoh

Have you tried what Troy and MohSwellam suggested? Please keep us posted so we can point you in the right direction if you’re still experiencing the issue.

Hey @Brem, thanks for checking in. I’ve reconnected the ClickFunnels connection and checked out the article Troy linked that listed common problems, but couldn’t find anything that correlated with the error I’m getting and am still having the same issue.

For now I’ve shelved this specific idea for use with Zapier until I can get in touch with ClickFunnels support like MohSwellam suggested.

grumgoh
Userlevel 1

Hey

@grumgoh

The reason for the error is because no email was found in CF.

If you change the first field from NO to YES, then that will allow the Zap step to NOT error.

Then if you want to create a Contact if there is no existing Contact found, check the Checkbox and fill in the required fields.

 

@Troy Tessalone Thank you for your suggestion. Enabling the action to create the contact profile if it didn’t exist resulted in the same error when testing unfortunately. What’s also odd is if I set the consider “success” field to YES, that also still results in the same error.

I forgot to add to my original post that all other ClickFunnels integration actions I’ve used have worked in the past on previous zaps, it’s just specifically this action to find the contact profile with their email hasn’t worked.

I will be reaching out to ClickFunnels support like @MohSwellam suggested, but I’m curious if any other users with the ClickFunnels integration connected to their account have had success with the “search for contact profile” action or if they also get the same error.

 

 

hey @grumgoh I have the exact same issue, did you solve it?

Hey @TD-ITA, unfortunately still having the same issue. If I find out anything from ClickFunnels support I’ll share it here!

ken.a
Userlevel 7
Badge +6

Hey there @grumgoh,

Have you heard back from ClickFunnels support? Please let us know what they said regarding the error.

Thanks! 😊

teamsteph
Userlevel 1

I’m having the exact same error as well, and I’m 10000% sure the email can be found in our Clickfunnels contacts DB. Hopefully @grumgoh can update the thread!

grumgoh
Userlevel 1

Hey @ken.a and @teamsteph, apologies for the delay as I wasn’t able to get in touch with ClickFunnels as fast as I originally wanted. 

After a few emails to a ClickFunnels tech support specialist and verifying my process with him, he could only suggest reaching back out to Zapier support and would keep an eye out for cases similar to this and if he finds anything that can help.

Unfortunately still no solution on this for now. However if @ken.a or @Brem have any suggestions I’m open to trying anything else that could work! 👀

Brem
Userlevel 4
Badge +6

Hi @grumgoh 

Are you using the ClickFunnels 2.0 or no?

teamsteph
Userlevel 1

Hey @ken.a and @teamsteph, apologies for the delay as I wasn’t able to get in touch with ClickFunnels as fast as I originally wanted. 

After a few emails to a ClickFunnels tech support specialist and verifying my process with him, he could only suggest reaching back out to Zapier support and would keep an eye out for cases similar to this and if he finds anything that can help.

Unfortunately still no solution on this for now. However if @ken.a or @Brem have any suggestions I’m open to trying anything else that could work! 👀

Thank you so much for the update! 🙏

@Brem - I understand you specifically tagged @grumgoh but just in case it would help w/ data for your engineering team, I personally use Clickfunnels Classic. =)

SamB
Rank
Userlevel 7
Badge +11

Hey all! 👋

I’ve done some digging and it appears that this is related to an existing bug with the ClickFunnels app. So I’ve gone ahead and added @grumgoh, @TD-ITA and @teamsteph to the list of affected users. 

I don’t have any estimates on when exactly it’ll be sorted but we’ll be sure to notify you all by email the minute it’s been fixed. If we come across any workarounds or have any news to share in the meantime we’ll be sure to post it here.

Fingers crossed the ClickFunnels app developers will be able to sort it soon! 🤞

grumgoh
Userlevel 1

Hi @grumgoh 

Are you using the ClickFunnels 2.0 or no?

Hey @Brem, I’m on ClickFunnels Classic like @teamsteph, not 2.0.

Hey @SamB, glad to hear your investigation found that connection to the existing bug! I’ll keep my fingers crossed and will be looking out for any news. Thank you for this update! 🙌

zappinmyway

Month of June and this issue is ongoing.

ken.a
Userlevel 7
Badge +6

Hi there @zappinmyway,

I apologize for the inconvenience this bug may have caused you. I have added your email address as another affected member to the open bug report. Unfortunately, I can't give you a precise timeline for when this will be resolved. But rest assured, we'll drop you an email as soon as we have it sorted out.

Additionally, prioritization is largely dependent on the number of customers affected. By adding your vote, I was able to add some weight to the issue! 

I'm sorry I don't have a more definitive answer here. Thank you for your patience and we will send you an email if there are any updates!
 

alexford
Userlevel 1

Hi, I’m another affected user. I’ve been waiting for this to be fixed for 10 months.

Seems like Zapier hadn’t done anything about it, and ClickFunnels is definitely not looking into it. This was their response after I contacted them 10 months later:

“I want to clarify that the bug you've encountered is actually within Zapier, not within our system. Unfortunately, it's an issue that falls under Zapier's scope, and it's something they would need to address and fix.
 
We understand the importance of having a seamless integration, and we share your concern about this bug. I recommend reaching out directly to Zapier's support or checking their updates for information on when they plan to resolve this particular issue. They will be best equipped to assist you with this matter.”

We require this integration to be fixed because when we get new customers, we want to be able to pull the tracking information from ClickFunnels to Hubspot… so that way we know where those sales came from.

I would be amazing if this could be looked into please. It seems like such a simple fix. Well, at least I hope it is!

T
Userlevel 1

Same issue on our side, from months now. And we’re paying customers. Any update on this, guys?

SamB
Rank
Userlevel 7
Badge +11

Hi there @alexford and @Tradacc. 👋

@alexford - That’s a confusing response from them as I’ve double-checked on our side and the ClickFunnels app integration is definitely maintained by ClickFunnels’ own app developers, not Zapier. For context, we have a shared issue tracking tool that notifies their developers of any bug reports and feature requests created on behalf of our mutual customers so they should be aware of the issue and the number of Zapier users that are being affected by it. Where any assistance is required, our team will assist their developers as much as they can but ultimately it will be the responsibility of the app’s own developers to resolve any issues or feature requests for their app integration.
 
I can’t provide any sort of ETA as to when the ClickFunnels’ developers are expecting to get a fix for this issue implemented by. Really sorry to not have better news to share at this time. But you’re both on the list so we’ll definitely notify you, and everyone else that’s been affected, by email once a fix is in place.

Thank you all for your ongoing patience in the meantime.

alexford
Userlevel 1

@SamB Thanks Sam.

It seems this will never get resolved until one end takes responsibility for this issue and fixes.

I’ll forward your response to ClickFunnels and hopefully the can look further into it.

SamB
Rank
Userlevel 7
Badge +11

Thank you, @alexford. Hopefully their developers will be able to implement a fix for this soon. 🤞 

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