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I have a Zap that checks for a change in a People column in Monday. When this change occurs it updates a custom agent lookup Organization field in Zendesk. This works fantastic when a person is assigned to the People column, however, when the column is emptied I want the field in Zendesk to empty/clear. 

I have tried passing in null, blank, “”, and the empty People column field from the Monday step, but in all tests the field in Zendesk has not updated, and instead, the field has remained whatever it was before the Zap was run.

Does anyone have any advice on how to clear this field?

Thanks very much! 

Katie 

 

Hi ​@Katie Edwards,

 

Welcome to the Community.

When trying to clear a custom agent lookup field in Zendesk via Zapier, sending null, blank, or empty strings often doesn't work because Zendesk's API usually requires an explicit command to remove the value. To solve this, you can check if Zendesk supports a special placeholder for clearing fields, use Zapier's Formatter step to convert empty values to that placeholder, try sending a blank space as a workaround, or use a Webhook step to call Zendesk's API directly with the proper payload to clear the field. Sharing your field's API name and payload can help craft the right solution.

Feel free to reach out if you encounter any issues or need further assistance. We're here to help.

Hey ​@Katie Edwards ,

 

The best way to remove a value from Zendesk Organization is to make custom API call to update an organization. You can view the API Doc endpoint here

Hi ​@Katie Edwards,


We just wanted to see how everything is going with your Zap. Did Jayesh's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Hi both, thanks so much for your responses! 

After some experimenting, I ended up creating a custom Webhook within Zapier which passes the JSON format directly to ZD and this works perfectly. 

 

Wow! Thank you for confirming your resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

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