When they fill out that form, its supposed to send a response to the customer with a coupon code as well as an internal email to our team with their contact info, are both of those actions on hold?
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Hi
Which Zapier plan do you have? (name)
Check your Zap Task usage here: https://zapier.com/app/settings/billing
Help link about Zap Run statuses:
https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses
Held
A held status indicates that the Zap run is being held for one of a few reasons. Held statuses can be caused by:
- Too much data: too many steps (100+) would have been triggered when Zapier checked for new data. This "flood protection" prevents you from accidentally using a large number of tasks.
- Disconnected app: one of the app accounts used in the Zap is disconnected. Reconnect the app account, then replay the held Zap run.
- Task limit reached: the account reached the task limit for its plan or uses a premium app that is not supported by the plan. To replay the held Zap run, upgrade your Zapier plan.
- Payment issue: the payment information on the account has expired. To replay the held Zap run, update your payment method.
- Restricted app: in Team or Company accounts, your Zapier account owner or admin has limited the use of the app and you do not have permission to use it.
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