We deployed the chatbot, and on the desktop website for some users the chatbot pops up and covers the whole website. I turned off the auto open feature, but when they open the bubble it appears. I have tried having my colleague zoom their browser out to no avail.
Question
Chatbot covering entire desktop website for users
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+5- Zapier Solution Partner
Hello
That’s usually the widget switching into its responsive mobile layout on desktop.
A few quick checks:
• Make sure browser zoom is at 100% and OS display scaling is not set very high
• Test in an incognito window with extensions off
• Check for any site CSS affecting iframe, position fixed, width, height, or z index
If it still happens, it’s likely a CSS conflict forcing the widget full screen. Sharing the chatbot tool and page URL would help narrow it down.
Dr. Tanvi Sachar
Monday Certified Partner, Tuesday Wizard
+11- Community Manager
Hi there
Like drtanvisachar mentioned, there’s likely some overriding CSS rules on your website that setting the width and height of iframes to be 100%, causing it to fill the whole screen.
But as it’s only affecting certain users, perhaps it’s a browser specific issue? 🤔 Either way, I’d recommend reaching out to the developer/admin of your website to see if they can inspect the CSS and remove any overriding styles that might be affecting the display of the chatbot.
Keep us posted on how you get on, want to make sure this gets sorted.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.