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Hello everyone,

I'm encountering difficulties integrating my Facebook Business account with Zapier. Here's an overview of my situation:

  • Facebook Account: I use a personal account named "Alejandro XXXX" to access Facebook.
  • Meta Business Suite: I manage a business portfolio titled "Alex FB XXXX" through Meta Business Suite, using the same credentials as my personal account.
  • Issue: When attempting to connect Zapier to my Facebook account, I'm prompted to authorize all my pages. However, in the Zap configuration, I cannot select the specific page I intend to use.

Steps I've Taken:

  1. Verified Roles and Permissions:

    • Confirmed that my personal profile holds the Administrator role for the relevant pages within Meta Business Suite.

  2. Reauthorized the Connection in Zapier:

    • Disconnected and reconnected my Facebook account in Zapier, ensuring all requested permissions were granted and the correct pages were selected during the process.

  3. Reviewed Integrations in Meta Business Suite:

    • In the Integrations > Connected Apps section, Zapier does not appear in the list.

  4. Additional Testing:

    • Attempted to create a new Zap from scratch, selecting different events and pages, but the issue persists.

  5. Used Page ID in Custom Field:

    • Manually entered the page ID into a custom field within Zapier, but this did not resolve the problem.

  6. Checked Integrations in Personal Profile:

    • In my personal Facebook profile, Zapier appears in the list of integrations. However, in Meta Business Suite, Zapier is not listed under integrations.

I would appreciate any guidance or solutions you can offer to resolve this issue. Has anyone faced a similar situation or have suggestions on how to proceed?

Thank you in advance for your assistance!

Hi ​@Alex GC,

 

Welcome to the Community.

 

To troubleshoot Facebook-Zapier integration issues, ensure Zapier is approved in Facebook Business settings under "Apps." Try connecting in a different browser or incognito mode to avoid browser-related interference. Check Facebook and Zapier status pages for updates or outages that might affect the integration. Also, verify all settings and permissions, keeping potential changes from Facebook Pages to Meta Business Suite in mind.

 

I hope this helps. Feel free to reach out to us if you have questions.

Thank you for your prompt response and guidance. I will proceed to verify that the integration appears in Meta Business Suite as you recommended.

Hi there ​@Alex GC! 👋  

I just came across this and spotted that you mentioned that you “Manually entered the page ID into a custom field within Zapier, but this did not resolve the problem”—this usually means there’s an issue with the permissions for the connected Facebook account (see: Facebook Lead Ads: Facebook page not appearing in Zap editor ). So I wanted to share the following guide which you might find useful in getting the permissions for the account sorted:


Keen to ensure this gets resolved so please keep us updated on how you get on with this—happy to assist further if you’re still stuck at all! 🙂

Hi everyone,

I want to express my sincere thanks to both of you for taking the time to help me and share your expertise in trying to connect Facebook with Zapier. The Pages integration seems to be working, but the Messenger integration still isn’t. I’ve carefully followed every suggestion you’ve provided, from checking permissions to reviewing settings on both platforms, but unfortunately, it still isn’t working.

I truly appreciate your dedication and support. It’s encouraging to know there are people like you willing to assist. I’ll keep researching and testing alternatives, and if I manage to resolve it, I’ll make sure to come back and share the solution. If you happen to think of anything else, I’d be more than happy to give it a try.

Thank you again for your help!

You are most welcome ​@Alex GC! 🤗 Really glad that you were able to get the page appearing for the Facebook Lead Ads app! 🎉

“The Pages integration seems to be working, but the Messenger integration still isn’t. I’ve carefully followed every suggestion you’ve provided, from checking permissions to reviewing settings on both platforms, but unfortunately, it still isn’t working.”

The setup for Facebook messenger is a bit different to connecting a Facebook account for the Facebook Lead Ads app. When adding a connection for Facebook Messenger you’ll need to ensure that the following permissions are set for the selected Facebook page:

2348add197803a6d56a093524c638927.png
 

If it helps we’ve got a guide that runs through the steps on how to add a a Facebook Messenger account here: How to Get Started with Facebook Messenger on Zapier. And there’s a quick video that shows how to connect Facebook Messenger here: Video: Connect Facebook Messenger to Gmail. 

Look forward to hearing how you get on with this! 🙂

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