Captivate.fm dashboard not updating

Hey ​@Podcast4Life,

Please post screenshots of Data In, Data Out as well as how each Zap step is configured for us to have more context.

For live Zaps, try seeing the Zap history(https://zapier.com/app/history) to see if you can spot any issues there. Hope it helps!

I made it as simple as possible to identify the issues (there are lots of episodes per show), but it’s not clear what’s wrong, since it passes.

Captivate’s down right now, and my test still passes….. #sigh

Hey ​@Podcast4Life,

You may want to make sure that what you are passing to the Audio URL is a publicly accessible link.

I see it’s a successful test, so it should ideally be reflected in your Captivate account. You may also want to reach to Zapier support here- https://zapier.com/app/get-help or the Captivate support directly to see if it’s a bug. Hope it helps!

Thanks for checking.

Yes it is a public file. I tried 2, one from my own website, and one from a sound effects website that is publicly accessible public domain files.

Same problem. Successful test. Nothing in the dashboard.

I spent 4 days methodically testing one possible parameter at a time and it did not resolve the problem.

It’s not something in the data I can configure, the problem is elsewhere.

It would be good to know if Captivate is working for anybody with Zapier (well new zaps in the last month)

I’ve logged multple support calls which get “Hey it’s working” responses and “Can I close this?”

So I’m going public with the problem to help exert some more pressure on getting this solved.