Capsule CRM error: The app returned "cannot add organisation custom field to a person

  • 22 November 2022
  • 4 replies

i am getting an error as” (The app returned "cannot add organisation custom field to a person".) i am automating a task to parse specific data using docparser and fill the customer information into Capsule CRM

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4 replies

Userlevel 7
Badge +8

Hi @Sahaya 


Please share screenshots of your setup so we can better help you. Don’t forget to remove any personal info (names, emails, etc.) before sharing. 


Please find the attached document with the snip of the Setup


@MohSwellam Thanks

Userlevel 7
Badge +8

Thanks for sharing @Sahaya 


So this setup gives you an error? 


What I would do is remove the data in the fields below (they look suspicious, might be linked to the organization). 

If this doesn't work, I would contact support as they can take a look at the backend. 

Userlevel 5
Badge +7

Hiya @Sahaya - checking in with your progress, and if you were able to get in touch with Support if Moh’s answer didn’t get you a resolution. Please let us know either way!