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Question

Capsule CRM error: The app returned "cannot add organisation custom field to a person

  • 22 November 2022
  • 4 replies
  • 34 views
A

i am getting an error as” (The app returned "cannot add organisation custom field to a person".) i am automating a task to parse specific data using docparser and fill the customer information into Capsule CRM

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

MohSwellam
Userlevel 7
Badge +8

Hi @Sahaya 

 

Please share screenshots of your setup so we can better help you. Don’t forget to remove any personal info (names, emails, etc.) before sharing. 
 

 

Founder of GeekyAir.com
A

Please find the attached document with the snip of the Setup

 

@MohSwellam Thanks

1 Attachment
MohSwellam
Userlevel 7
Badge +8

Thanks for sharing @Sahaya 

 

So this setup gives you an error? 

 

What I would do is remove the data in the fields below (they look suspicious, might be linked to the organization). 

If this doesn't work, I would contact support https://zapier.com/app/get-help as they can take a look at the backend. 

Founder of GeekyAir.com
rachael.silvano
Userlevel 5
Badge +7

Hiya @Sahaya - checking in with your progress, and if you were able to get in touch with Support if Moh’s answer didn’t get you a resolution. Please let us know either way!

Best,

Rachael

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