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Capsule CRM error: The app returned "cannot add organisation custom field to a person

  • November 22, 2022
  • 4 replies
  • 52 views

i am getting an error as” (The app returned "cannot add organisation custom field to a person".) i am automating a task to parse specific data using docparser and fill the customer information into Capsule CRM

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4 replies

MohSwellam
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 902 replies
  • November 22, 2022

Hi @Sahaya 

 

Please share screenshots of your setup so we can better help you. Don’t forget to remove any personal info (names, emails, etc.) before sharing. 
 

 


  • Author
  • Beginner
  • 1 reply
  • November 22, 2022

Please find the attached document with the snip of the Setup

 

@MohSwellam Thanks


MohSwellam
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 902 replies
  • November 22, 2022

Thanks for sharing @Sahaya 

 

So this setup gives you an error? 

 

What I would do is remove the data in the fields below (they look suspicious, might be linked to the organization). 

If this doesn't work, I would contact support https://zapier.com/app/get-help as they can take a look at the backend. 


rachael.silvano
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  • Zapier Staff
  • 386 replies
  • November 23, 2022

Hiya @Sahaya - checking in with your progress, and if you were able to get in touch with Support if Moh’s answer didn’t get you a resolution. Please let us know either way!

Best,

Rachael