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Question

'Cannot read properties of undefined' error appear when creating a card in Kanban Zone from Clio Manage

  • October 17, 2024
  • 2 replies
  • 28 views

I am trying to create my first zap.  I am wanting to have a card created on Kanban Zone every time a matter is created in Clio Manage.  The first step tests fine, but the second step when I run the test I get the following message:

Failed to create a card in Kanban Zone

Cannot read properties of undefined (reading 'map')

 

I need help but can’t seem to be able to talk to an actual person

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • October 17, 2024

Hi @oldfieldlaw 

For us to have more info, post these:

  • screenshots showing how your Zap steps are outlined and configured in EDIT mode so we can see the field mappings
  • screenshots of the encountered error

SamB
Community Manager
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  • Community Manager
  • October 25, 2024

Hi @oldfieldlaw 👋

Just came across this and noticed you reached out to our Support team who checked on the Zap and it had since been running successfully. So it seems like you may have found a fix on your own. 

If you did figure out a fix we’d love it if you could tell us a what it was. This would greatly help others in the Community that also run into that error and stumble across this thread. 🙏

Looking forward to hearing from you!