Cannot connect my Facebook Lead Ads account to Zapier

Hi ​@Justin_Do, welcome to the Community! 🎉

Sorry to hear that you’re getting an error when attempting to connect your Facebook account. Is the Facebook account a standard account or a Business Admin? Asking as there are two versions of the app available: Facebook Lead Ads and Facebook Lead Ads (for Business admins). So if the wrong app for the account type is being used then that might be what’s causing the error.

If it’s not that, can you send over a screenshot of the error you’re seeing? Seeing the full error message would be super helpful to us in figuring out why it’s not working. Please hide/obscure any personal info from screenshots (you can use a tool like Zappy for that) and never share any Zap links/IDs here as this is a public space. 

Looking forward to hearing from you! 🙂

Hey ​@Justin_Do,

Please provide screenshots of Data In, Data out as well how each Zap step is configured for us to have more context.

Here is a helpful article about connecting Facebook Lead Ads in Zapier- https://help.zapier.com/hc/en-us/articles/8496061306253-How-to-get-started-with-Facebook-Lead-Ads-on-Zapier

Here are some of the prerequisites for connecting Facebook Lead Ads-

• The following permissions:
  • Manage Pages.
  • Manage Ad Account.
  • Leads Access - if Lead Access is customized, make sure to give CRM Access to Zapier.
  • You may need to contact the Page Owner or Business Manager admin to request those permissions.
• A paid Zapier account. Facebook Lead Ads is a premium app on Zapier.

Hope it helps!

Thanks for the fast reply! I was able to complete the manage pages, and lead access portion of the permissions. I’m slightly confused on the manage Ad account portion. Who or what am I adding there? This is the Screen shot of the error I keep receiving. It happens at the very end after it says that I’ve connected. I’m also using Facebook Lead Ads (for Business admins).  Thank you for the help!

Hey ​@Justin_Do,

For Facebook Lead Ads (for Business admins), try these-

• The Facebook page that you’re connecting to must be added to a business portfolio.
• Your Facebook account must be added to the business portfolio associated with the ad account and Facebook page.
• You must have full control access for the business asset access associated with the ad account and Facebook page.
• A paid Zapier account. Facebook Lead Ads (for Business Admins) is a premium app on Zapier.

Make sure to add you page to a business portfolio and then your facebook account to that business portfolio. Hope it helps!