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After connecting to my facebook account, when selecting the “Instragram account to use” I get the following error message:

Some reasons this could be happening:

  • Confirm if you connected the right account.
  • Confirm that there is data in the partner app.
  • Confirm that you have permission to the data in the partner app.
  • There was an issue retrieving data from the partner app. Please try again later.

 

My instagram account is a business account, I already checked that all  the permissions are enabled.

Please Help!!!

Hi there @Jochaco79,

Welcome to the Community! 🎉

Could you please try inputting the Instagram account ID to the “Instagram Account to Use” field as a custom value? You should see your Instagram account ID when connecting Instagram to Zapier. Like so:

525b42632bcbb19408c851bf8929723b.png

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Hello and thanks for your help!

Y followed your instructions but when I imput the Instagram account ID to the “Instagram Account to Use” field as a custom value i get the following message: “No matches found”

Is there another way to solve this?

Thanks again!

Jochaco79

Hi there @Jochaco79,

It looks like you have pasted the ID in the search field. Could you please try pasting it on the text field instead? Here’s how:

b673dffd35fbfe5ff03ad35df949387e.png
(view larger)

I'll be keeping an eye out for your response!

Reply


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