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Question

Can't log into Zapier account

  • January 29, 2026
  • 1 reply
  • 5 views
L

Hi,

We’re HXXXXXXXX AXXXXXXXXXX (a marketing agency) and our customer (XXX XXXXX) is using Zapier on their website > https://XXXXXXXX.XX/.

 

The person who created the login doesn’t work for XXX XXXXX anymore and he doesn’t know his password as well. The customer doesn’t have access anymore and they really need to change some thing.

 

Would it be possible to change their AVG Group account to info@XXXXXXXX.XX so they can adapt their password please? Or can you help us getting access again so we can do the modification they requested?

 

Thank you in advance.

 

Kind regards
Lisa BXXXX

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.

1 reply

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • January 29, 2026

Hi and welcome to the Community, ​@Lisa B! 👋

For this type of issue our Support team will the best people to talk to. Us folks in Community cannot assist on that side of things as we don’t have access to your account. You can get in touch with them here: https://zapier.com/app/get-help.

That said, also wanted to share a quick link to our How do I access an account after a user leaves? guide in case it helps.

If there’s anything else I can help with in the meantime, just let me know 🙂

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