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when i try to connect my autotask account i get this error: integration code invalid.

its not a permission issue because i tested that already.

does someone know what i can try?

Hi @jesper 

Have you tried opening a ticket with Zapier Support?

https://zapier.com/app/get-help

Hiya @jesper!

I can see you were able to chat with my friends in support! I wanted to share their tips in case it’s helpful to anyone else who may be stuck. 

That's a pretty confusing message! Turns out, this relates to the settings you've selected within Autotask itself. It seems you may need to make some changes to the API access you have set up in Autotask. 
 
This help doc has some useful information on how to get things set up properly: https://www.autotask.net/help/Content/4_Admin/1CompanySettings_Users/ResourcesUsersHR/Resources/API_User_Add_Edit.htm.

The API setup should look something like this: 
 
6722b72a4577b751e31f1e9f375b276c.png

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