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Customer leads are no longer going from Calendly to SynkedUP and I can't figure out how to fix it. I am not seeing any error message on my end, but when customers fill out a form on Calendly, it is no longer populating in SynkedUP as it usually does.

I have tried contacting someone but there is no way to get support and this is detrimental to our business. I need this to be resolved ASAP.

Hi @statelinelandscaping 

You need a Calendly paid plan to use Calendly in Zaps.

For us to have more context, post screenshots with how your Zap steps are outlined and configured in EDIT mode.

Check your Zap Runs history for activity/errors: https://zapier.com/app/history/

 

 

 

We have a paid plan and it was working until yesterday. We added a few questions to a customer form and now it won’t work. This is what it looks like on my end. I ran a test and it said it was sent but we can’t see it in SynkedUP.

@statelinelandscaping 

Did you check your Zap Runs history details to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot?

https://zapier.com/app/history/

 

Does SynkedUP return an ID that you can use to find the record in the SynkedUP app?

 

When I ran tests it says they were successful, but still, when someone uses Calendly to book a consultation, it isn’t populating in SynkedUP. I am receiving emails that people are booking consultations, but it is not being reflected in SynkedUP as it always has.

@statelinelandscaping 

In your Zap Runs, check the DATA IN/OUT tabs to trace the data flow between steps.

Help us have more context by posting screenshots that show the returned data from these:

  • Step 1 > DATA OUT
  • Step 2 > DATA IN
  • Step 2 > DATA OUT
  • Step 2 > ‘Action’ section which shows how your fields are configured so we can see the field types and field descriptions

 

 

I am not having success with this. Is there any way to reach someone for support over the phone? This function has been down since yesterday and is detrimental to our business 

@statelinelandscaping 

Zapier Customer Support options per plan: https://zapier.com/l/support

 

If you want to work with someone directly, an option is to hire a Certified Zapier Expert: https://zapier.com/experts

@statelinelandscaping 

If the Zap is triggering as expected, then the issue may be with the SynkedUp Zap step.

You may also want to try contacting SynkedUP Support for help with their Zap app integration.

Help articles from SynkedUP: https://help.synkedup.com/en/collections/3631455-zapier

 

Requirements:

*SynkedUP PRO plan required

Hi @statelinelandscaping ,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Reply


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