I’m trying to set up a Zap that notifies our team members in Slack when they’ve been @mentioned in Intercom. I’ve got it working for single @ mentions left in a note, but can’t get it working if someone @ mentions multiple people in the same note.
The more I look into it, the more it seems like something is broken in Zapier. While testing, I can see that Zapier uses re.findall() when you select the Match All property for Extract Pattern steps, so I flipped this on to account for multiple arguments.
When I test this regex search in VSCode, the code works as expected. But in Zapier, it only returns the first value as if Zapier is still using re.search() instead of re.findall() behind the scenes. Am I missing something here or is this a bug? If so, how do I get this looked at? I can’t figure out how to reach the support team.