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Brevo error: "The API Key you supplied is invalid"

  • May 27, 2024
  • 5 replies
  • 334 views

Hi - I’m trying to connect my Brevo account and keep running into an error message that my API key is invalid. 

I tried twice with two different Brevo API keys and keep reaching the same error. See screenshot. Can anyone help me to troubleshoot? 

 

Best answer by kupp

I found the issue, it was on the Brevo side of things. I needed to disable a security feature that checks the IP address of every API call. 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • May 28, 2024

Hi @kupp 

Perhaps try this tip:

 


  • New
  • May 28, 2024

Hi @kupp 

Perhaps try this tip:

 

didn’t work


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • May 28, 2024

@codemaine 

Check you make sure there are no leading/trialing spaces with your input API key.

Otherwise, you may need to try reaching out to Brevo Support for help with their Zap app integration.


  • Author
  • New
  • Answer
  • May 30, 2024

I found the issue, it was on the Brevo side of things. I needed to disable a security feature that checks the IP address of every API call. 


ken.a
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  • Zapier Staff
  • June 7, 2024

That’s awesome @kupp! Thank you for sharing the solution here. @codemaine, could you please confirm if the solution shared by @kupp solved the issue on your end?

I'll be keeping an eye out for your response!