@RashidatO Check the exact error message in Zap History first. Most BreezeDoc errors are caused by missing required fields or invalid data being sent. Re-test the BreezeDoc step and make sure all required fields are mapped correctly from the previous step.
For us to have more info about the error, post screenshots showing how the Zap step is configured in the CONFIGURE tab while in EDIT mode with the field mappings and field types visible.