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Question

Automate welcome messages or SMS scheduling reminders for newly registered families in Jackrabbit?

  • March 30, 2026
  • 3 replies
  • 12 views
A

Hey Zapier Community,

I’m currently trying to automate welcome messages/SMS scheduling reminders for newly registered families with the “Trial” enrollment type using the following flow structure:

1. Schedule Triggers daily at 7:00 AM (weekends included)

2. Code: Generate 24-Hour Timestamp Calculates FromDate (24hrs ago) & ToDate (now)

3. Search: Jackrabbit Enrollments Searches for all enrollments in that 24-hour window (returns grouped data)

4. Code: Parse & Filter Trial Enrollments Filters for Trial type + has phone + primary contact; Returns array of filtered enrollments

OR (Neither currently work...)

4. Filter: Trial Enrollments with Contact Info Filters to only trial families with phone numbers

5. Twilio: Send SMS Sends reminder message with class date/time 

However, I’m running into a lot of roadblocks. I’ve tried filtering objects but they seem to return multiple enrollment types ((Transfer, Trial), for example) and I’m having trouble parsing just the Trial type. Additionally, I’m having trouble sending individual messages to families that include information about only their class dates/times at the Twilio step.

 

Thanks in advance!

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 30, 2026

Hi ​@Artworks Classes 

For us to have more info, post screenshots showing how your Zap steps are outlined and configured in the CONFIGURE tab while in EDIT mode with the field mappings visible.

 

Instead of 1 Code step, you can use 2 Formatter > Date & Time steps.

Formatter steps count as 0 Tasks in Zap Runs.

Formatter help: https://zapier.com/apps/formatter/integrations#help

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
Sparsh from Automation Jinn
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Hey ​@Artworks Classes,

The Zap you are trying to make is a bit more complex as you are making use of Code. Filter would not work for array so I would recommend it filtering inside the code as well.

Regarding Twilio action, it expects one individual action at a time. So you will have to use Looping by Zapier. Here is a helpful article about Looping by Zapier- https://help.zapier.com/hc/en-us/articles/8496106701453-Loop-your-Zap-actions.

For Twilio, please ensure you have 10DLC if you sending messages from US. Hope it helps!

PS: If you need more active help, I’m happy to connect through my Zapier Solution Partner page if you’d like to reach out here- https://zapier.com/partnerdirectory/automation-jinn

https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
F
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  • Fahad SZapier Solution Partner
  • Zapier Solution Partner
  • April 1, 2026

Hi ​@Artworks Classes 

You're running into two common issues: filtering arrays and sending individual SMS messages. Here's the fix:

The Solution

1. Replace your Code timestamp step with Formatter steps – They're easier to configure and count as 0 tasks.

2. Add Looping by Zapier after your Jackrabbit Search

  • Use Create Loop From Line Items and map your enrollments array

3. Move your Filter/Code step INSIDE the loop

  • This evaluates each enrollment individually so you can accurately filter for "Trial" type + phone + primary contact

4. Place Twilio INSIDE the loop

  • Now you can map individual phone numbers and class details for each enrollment

Hope this helps! Let me know if you need help with the specific field mappings.

If you're still running into issues, drop a screenshot of the error and a quick description of what your Zap is doing, happy to take a look!

And if you'd rather just get it sorted quickly, I offer a free 20-min Zapier troubleshooting call. Book it under Resources on my Zapier Directory profile: https://zapier.com/partnerdirectory/automatemybiz

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