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  • Authentication failed: WordPress ran into an issue. Error code 500: There has been a critical error on this website.
Best answer

Authentication failed: WordPress ran into an issue. Error code 500: There has been a critical error on this website.

  • 13 April 2023
  • 9 replies
  • 541 views
carolineM

Hi There I am getting this error when trying to connect zapier to wordpress:

 

authentication failed: WordPress ran into an issue. Error code 500: <p>There has been a critical error on this website.</p><p><a href="https://wordpress.org/documentation/article/faq-troubleshooting/">Learn more about troubleshooting WordPress.</a></p>

 

I have got the right plugin installed.

icon

Best answer by ken.a 24 April 2023, 16:18

View original

9 replies

ken.a
Userlevel 7
Badge +6

Hi @carolineM,

Welcome to the Community! 🎉

I did some digging into our internal notes, and it seems like the 500 error is caused by the plug-in called The Events Calendar and The Events Calendar PRO. Some users found success authenticating when the said plug-in was turned off. If you don’t have that plug-in, I suggest checking the plugins that you may have and turning some of them off.

Hopefully, this helps! 😊

NxtWin Ben

we are having the same issue, Zapier is no longer working on my wordpress site. 

NxtWin Ben

edit -

Refer A Friend for WooCommerce by WPGens

 

is causing Zapier to break

ken.a
Userlevel 7
Badge +6

Hey there @NxtWin Ben,

Thanks for letting us know!

There are a few other plugins that may interfere with the WordPress integration. These include Jetpack, Wordfence Security, iThemes Security, WP Rocket, JWT Auth, WP-SpamShield, WP Content Copy Protection & No Right Click, Limit Login Attempts Reloaded, SiteGuard WP Plugin, IP Geo Block, WPS Hide Login, reCaptcha by BestWebSoft, and Profile Builder.

Please make sure to turn off these plugins when authenticating to Zapier to avoid any potential issues.

Let us know if you have any questions or concerns. We're here to help! 😊

carolineM

Thanks everyone, I have a few of these plugins. I use them regularly so I won’t just switch them off which is a shame as it was handy to have stuff automated using zapier. Not a deal breaker though, so I’ll just disable zapier until a fix is found. 

ken.a
Userlevel 7
Badge +6

Hi @carolineM,

Thanks for letting us know! However, this is a limitation of our WordPress integration. I'm sorry for any inconvenience this may cause.

Others have expressed interest in this feature so we have an open feature request (allow compatibility to use with other plugins) to the team in charge of this integration on your behalf.

While I'm unable to provide an ETA for when this might be developed, customer feedback like this is a huge part of how we continue to grow our platform. If this feature does get developed, we'll reach out to you directly to let you know!

Hopefully, this helps! 😊

PearlCityMedia
Userlevel 1

I'm the user with the Events Calendar issue that was reported months ago. 

For everyone's reference, Modern Tribe reports that the issue is that the Zapier plugin, which hasn't been touched in the last three major WordPress updates, has an old, vulnerable version of the Firebase/JWT library in the plugin.

When other developers implement the updated, secured version of the library, it causes the break.

So, it boils down the the fact that this is not a "limitation" of the plugin, but rather Zapier not correctly maintaining the plugin for WordPress. 

I've been using Zapier for 9 years and have it connected to roughly 50 different apps and many websites we develop for clients to provide automation. Our cost for the service has skyrocketed and they continually refuse to maintain a plugin to connect to the platform that runs 43% of websites in the world.

I'm confused by Zapier's statement that their plugin not being maintained is an inconvenience (deal and business breaker) and that they won't even commit to fixing the issue ("might be developed"). In their email to me, and in this thread, they don't commit to a secure, working WordPress plugin. 

Look closely at the list of plug-ins they admit the plugin doesn't work with. It's some of the lost popular, respected plug-ins in the WordPress world. 

If they're not going to commit to making a viable WordPress plugin, they should just admit it so those of use that use WordPress can move on to another automation provider that will support us. 

I've loved and preached the value of Zapier for years. My disappointment in their ability to service WordPress is beyond words. I keep hoping they will rectify this situation before I have to commit tremendous resources to rebuilding our automations on another platform like Pably, Zoho Flow or a combination. 

 

squareeye
Userlevel 1

Hit this problem today.  From the list above, I thought it might be iThemes Security Pro that was conflicting, but disabling that didn’t help.  So I tried disabling 20 other non-essential (but well-known) plugins on the website in question, but Zapier still threw an error when I tried to connect.

So I gave up and will go see if Make can handle this job instead.

E

hope ai can write a plugin for them which will not conflict with this long list, very disappointed 

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