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Question

Authentication failed: The app returned "The authentication you supplied is incorrect".

  • December 13, 2022
  • 2 replies
  • 354 views
S

Hey, when trying to reconnect with Lemlist, I get this after entering the login details, which I know for sure is 100% correct. 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34001 replies
  • December 13, 2022

Hi @Simon Meier 

Good question.

Try using a new/different private browser to make the Zap app connection.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
christina.d
Forum|alt.badge.img+9
  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • December 16, 2022

Hey there @Simon Meier! I see you were able to reach my teammates in support and wanted to share their recommendations in case it’s helpful to anyone blocked with something similar. 🙂

I took a look and, to authenticate with API, you can't use your user's login password. 
 
Instead, please to go to Settings > integration and scroll down to "Zapier" and click on "show" button to see your zapier login password, like this: 
 
https://app.lemlist.com/settings/integrations
00a8a712b3adfef44b1b8a1658044ca1.png
(view larger)
 

Hope this helps!

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