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  • ASANA: Error code: Error while retrieving: Response payload size exceeded maximum allowed payload size (6291556 bytes).
Question

ASANA: Error code: Error while retrieving: Response payload size exceeded maximum allowed payload size (6291556 bytes).

  • 28 February 2024
  • 12 replies
  • 77 views
M
Userlevel 1

 

I’m trying to pull any information from ASANA but I’m receiving this error.

12 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @matadorai 

In order for us to have context, we will need to see screenshots with how your step is configured.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M
Userlevel 1

@Troy Tessalone 

Troy Tessalone
Userlevel 7
Badge +14

@matadorai 

We would need to see more screenshots with how your other Zap trigger step sections are configured.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M
Userlevel 1

 

M
Userlevel 1

 

 

Troy Tessalone
Userlevel 7
Badge +14

@matadorai

Help articles for using Asana in Zaps: https://zapier.com/apps/asana/help

Check your Asana Zap app connection here: https://zapier.com/app/connections

In the Zap trigger step, try reselecting these 2 fields.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M
Userlevel 1

I’ve tried that many times, I’m still receiving the same error. I tried rebuilding the entire zap but it’s still not working. 

It looks like there was an update recently between when I first created the zap and now because other asana zaps with deprecated trigger’s still can pull information but the new one doesn’t work. 

 

What am I supposed to do in this situation?

 

M
Userlevel 1

I can force this one to retrieve data^

 

 

Troy Tessalone
Userlevel 7
Badge +14

@matadorai 

You can try using a legacy/deprecated Asana Zap trigger.

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
R
Userlevel 1

I am also having the same issue, with this new trigger. How can I leverage this new trigger if it cannot pull down a task. 

 

Thanks!

ken.a
Userlevel 7
Badge +6

Hi friends,

This error might be a bug. I’d recommend reaching out to our Support Team to determine the cause of the issue and create a bug report on your behalf.

You can reach our Support Team here: https://zapier.com/app/get-help

I appreciate your patience and understanding.

P

Also having the same issue here. I was trying to debug an existing zap where the legacy “new task” was not triggered, switched to the new trigger, and I can’t go any further either 😅

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