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Question

Amazon seller central authentication problem

  • 5 March 2024
  • 7 replies
  • 53 views
M

I’ve successfully created a connection with Amazon Seller Central, which when I run the test connection returns successful, but anytime I try to use a zap to connect and pull info I get an error something like the following:

Error: Request to https://sellingpartnerapi-na.amazon.com/vendor/directFulfillment/shipping/2024-03-01/packingSlips returned 500. Error during execution: Raw request failed. Problem with your configured auth:

The URL changes for different things I try, but I always get the 500, problem with your configured auth error.

I’ve searched around quite a bit and can’t find any info that helps.  Does Zapier connection not work with Amazon Handmade accounts?

 

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @mattm58 

To help us have full context, post screenshots without the steps are outlined and configured, thanks.

 

Help articles to reference for possible guidance: https://zapier.com/apps/amazon-seller-central/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Here are screenshots:

Connection successful:

Successfully connected to seller central account

Zap Steps:

Step1
Step2
Step3
Step4 - Error

 

Troy Tessalone
Userlevel 7
Badge +14

@mattm58 

Did you review these help articles?

Help articles to reference for possible guidance: https://zapier.com/apps/amazon-seller-central/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

@Troy Tessalone Yes, I did review those, there’s not much there, and the documentation for creating the connection seems to be out of date, as Zapier now connects into Seller Central directly to create the connection and set the permissions.

Troy Tessalone
Userlevel 7
Badge +14

@mattm58 

Looks like you are using a Custom Action, which may not be configured correctly and thus why the error.

Custom Actions are an advanced approach and requires knowledge of app APIs.

For us to have full context, we would need to see screenshots with how your Zap step is configured along with how the Custom Action is configured.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Yes, it’s the custom action that’s premade in the seller central app.

The only “setup” I’ve done for this custom action is shown in step 3 above, providing the order id.

Here’s what shows when I click the “view or edit custom action” link:

 

Troy Tessalone
Userlevel 7
Badge +14

@mattm58 

You may need to try opening a ticket with Zapier Support for possible help using the Custom Actions Beta feature: https://zapier.com/app/get-help

 

Amazon Seller Central API endpoint docs to reference: https://developer-docs.amazon.com/sp-api/docs/vendor-direct-fulfillment-shipping-api-2021-12-28-reference#get-vendordirectfulfillmentshipping2021-12-28packingslipspurchaseordernumber

 

Things to try:

  • Check the provided Order Number is real and valid.
    • May be a different variable than you have mapped

  • Check the subdomain/domain is valid.

 

 

 

 

Error you are encountering

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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