Hi,
I have my first Alexa and I’m trying to automate some basic tasks with Zapier.
I’ve set up a zap which works when tested from my desktop but when I try to use Alexa she does not recognise the trigger phrase and keeps suggesting I change it. I’ve changed it a few times and tried again but keep getting the same result.
Any ideas as to what could be causing this?
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Hi
Amazon Alexa Zap help articles to reference: https://help.zapier.com/hc/en-us/articles/8496053448973-Common-Problems-with-Amazon-Alexa-on-Zapier
Hi
I did find this article and tried to resolve the problem using the suggestions but unfortunately I still can’t figure it out! I’ll try some other trigger phrases and see if she can understand them….
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Did you review related topics?
https://community.zapier.com/search?q=amazon+alexa+trigger+phrase
Hi,
I’ve managed to progress thing a bit further and she is now recognising my trigger phrase and asking the additional prompt question. When I give my answer she always responds “Oops, sorry, I ran into a problem. Please try again later.”
What is causing this?
Hi,
I’ve managed to progress thing a bit further and she is now recognising my trigger phrase and asking the additional prompt question. When I give my answer she always responds “Oops, sorry, I ran into a problem. Please try again later.”
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Can you post screenshots with how your Zap steps are outlined and configured to give us true context?
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Check this: Requires the Zapier skill on an Alexa enabled device.
Try adding multiple trigger phrases.
You can provide multiple phrases, 3-6 words each, and saying any one of them will trigger your Zap.
Keep each phrase simple so Alexa understands it easily.
Thanks.
The issue isn’t recognising the trigger phrase now - she’ understanding it and asking the additional prompt question “What should it say?”. When I give her the content she responds with “oops, sorry, I ran into a problem. Please try again later”. Is there anything that is causing this?
Is how I’ve set up the Zap correct?
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The Zap steps seem to be configured correctly.
Try turning the Zap ON and testing live.
Then check your Zap Runs history for activity/issues.
If the issue persists, try opening a ticket with Zapier Support: https://zapier.com/app/get-help
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