Alexa not recognising Zap trigger phrase

Hi @lfidd 

Amazon Alexa Zap help articles to reference: https://help.zapier.com/hc/en-us/articles/8496053448973-Common-Problems-with-Amazon-Alexa-on-Zapier

Hi @Troy Tessalone 

I did find this article and tried to resolve the problem using the suggestions but unfortunately I still can’t figure it out! I’ll try some other trigger phrases and see if she can understand them….

@lfidd

Did you review related topics?

https://community.zapier.com/search?q=amazon+alexa+trigger+phrase

Hi,

I’ve managed to progress thing a bit further and she is now recognising my trigger phrase and asking the additional prompt question. When I give my answer she always responds “Oops, sorry, I ran into a problem. Please try again later.”

What is causing this?

@Troy Tessalone - any ideas what’s causing this? It’s happening with all of the zaps I’ve set up….

@lfidd

Can you post screenshots with how your Zap steps are outlined and configured to give us true context?

@Troy Tessalone - is this helpful?

@lfidd 

Check this: Requires the Zapier skill on an Alexa enabled device.

Try adding multiple trigger phrases.

You can provide multiple phrases, 3-6 words each, and saying any one of them will trigger your Zap.
Keep each phrase simple so Alexa understands it easily.

@Troy Tessalone 

Thanks.

The issue isn’t recognising the trigger phrase now - she’ understanding it and asking the additional prompt question “What should it say?”. When I give her the content she responds with “oops, sorry, I ran into a problem. Please try again later”. Is there anything that is causing this?

Is how I’ve set up the Zap correct?

@lfidd 

The Zap steps seem to be configured correctly.

Try turning the Zap ON and testing live.

Then check your Zap Runs history for activity/issues.

If the issue persists, try opening a ticket with Zapier Support: https://zapier.com/app/get-help