Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi,

I have my first Alexa and I’m trying to automate some basic tasks with Zapier.

I’ve set up a zap which works when tested from my desktop but when I try to use Alexa she does not recognise the trigger phrase and keeps suggesting I change it. I’ve changed it a few times and tried again but keep getting the same result.

Any ideas as to what could be causing this?

 

Hi @lfidd 

Amazon Alexa Zap help articles to reference: https://help.zapier.com/hc/en-us/articles/8496053448973-Common-Problems-with-Amazon-Alexa-on-Zapier

Hi @Troy Tessalone 

I did find this article and tried to resolve the problem using the suggestions but unfortunately I still can’t figure it out! I’ll try some other trigger phrases and see if she can understand them….

@lfidd

Did you review related topics?

https://community.zapier.com/search?q=amazon+alexa+trigger+phrase

Hi,

I’ve managed to progress thing a bit further and she is now recognising my trigger phrase and asking the additional prompt question. When I give my answer she always responds “Oops, sorry, I ran into a problem. Please try again later.”

What is causing this?

Hi,

I’ve managed to progress thing a bit further and she is now recognising my trigger phrase and asking the additional prompt question. When I give my answer she always responds “Oops, sorry, I ran into a problem. Please try again later.”

 

@Troy Tessalone - any ideas what’s causing this? It’s happening with all of the zaps I’ve set up….

@lfidd

Can you post screenshots with how your Zap steps are outlined and configured to give us true context?

 

@Troy Tessalone - is this helpful?

@lfidd 

Check this: Requires the Zapier skill on an Alexa enabled device.

 

Try adding multiple trigger phrases.

You can provide multiple phrases, 3-6 words each, and saying any one of them will trigger your Zap.
Keep each phrase simple so Alexa understands it easily.

 

@Troy Tessalone 

Thanks.

The issue isn’t recognising the trigger phrase now - she’ understanding it and asking the additional prompt question “What should it say?”. When I give her the content she responds with “oops, sorry, I ran into a problem. Please try again later”. Is there anything that is causing this?

Is how I’ve set up the Zap correct?

@lfidd 

The Zap steps seem to be configured correctly.

Try turning the Zap ON and testing live.

Then check your Zap Runs history for activity/issues.

 

If the issue persists, try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Reply


Terms & Conditions