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Question

Agent call by zap is returning "The response needed to fulfill the objective"

  • August 8, 2025
  • 1 reply
  • 15 views

I have created an Agent that have somo PDF as knowledge base, I want to call this agent everytime I receive an email, so it will trigger the action to call the agent as the body text like input and I want to catch the answer so I can used in the next event as “reply email” using that output text.

 

But when I call the agent with the zap i receive as outcome: “The response needed to fulfill the objective”. However when I go directly to the agent actions, when i see the conversation it answer correctly.

 

How can I have this text back to used in other actions in the zap?

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1 reply

SamB
Community Manager
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  • Community Manager
  • 9736 replies
  • August 22, 2025

Hi and welcome to the Community, ​@Upliv! 🎉

Currently that “The response needed to fulfill the objective” message is expected when testing an Agents step within the Zap Editor. If you turn on the Zap and run a live test is should output the expected response. 

Keep us posted on how it goes!