Welcome to the Community @ss_london! 

Hmm, that’s odd. Both Mailerlite and Acuity Scheduling are not premium apps so it should be find to use them while on Zapier’s Free plan. Do you have multiple Zapier accounts? If so, perhaps it was created in a different account previously?

Or could it have been accidentally deleted? In which case you find out how to restore in our Restore Zaps in the trash folder guide.

If not, can you try clicking on the Zap template link here: Add new Acuity Scheduling appointments to MailerLite as subscribers in a group and let me know whether that successfully creates a new Zap in your account?

Looking forward to hearing from you on this!

Hello!

Thank you  - but - I have it set up so that all new appointments come from Acuity into Mailerlite. On the new appointments form in Acuity there is a question : Do you want to join the mailing list? If they answer ‘yes’ I would like this to set off a trigger so that when they are added to Mailerlite they are added to the ‘mailing list’ group, otherwise they just remain in Mailerlite as a subscriber (without being added to the mailing list).

Where can I find the trigger to do that in Zap? Do you have a template for that? I had it set up before and it’s gone.

Thank you

Hi @ss_london,

You might need to utilize Paths by Zapier in your Zap. You can learn more about Paths by Zapier here: https://help.zapier.com/hc/en-us/articles/8496288555917-Add-branching-logic-to-Zaps-with-Paths

Hopefully, this helps.

I’ve had the same problem with Acuity. I think zapier stopped working when mailerlite moved from classic. I can’t seem to get it to work again.

Hi there ​@Asianplum!

Sorry to hear you’re running into similar issues with Acuity Scheduling. Can I just double-check, is it that you’re no longer able to access the Acuity app in your existing or new Zaps—as per ss_london’s case? Or are you running into a different issue?

If it’s a different issue, can you tell us a bit more about what’s not working exactly? For example, is the Zap not triggering for new appointments or are you seeing an error? Any screenshots you could share here to help explain the issue or show the errors you’re receiving would be much appreciated as us folks here in the Community don’t have access to your Zaps or account. Make sure to blur or remove all personal information (names, emails, addresses etc.) from screenshots before sharing - you can use a tool like Zappy for that.

Looking forward to hearing from you!

I have not been getting new appts since the mailerlite changed to classic. When I try to restore the zapier I got this msg. But to be honest, I had no idea what to do and may have t done something further to complicate things. 

Thanks for getting back to me ​@Asianplum. Hmm, it looks like there’s two different apps available for MailerLite:

So if you were using the MailerLite app in your Zaps and your MailerLite account has since changed to MailerLite Classic then you might need to change the Zaps to use the MailerLite Classic instead. 

That said, I think it would be worth reaching out to our Support team here to have them investigate this further. They will be able to take a closer look into your Zaps to better confirm what’s causing the troubles with MailerLite here.

Please do keep us updated on how you get on with them, want to ensure this gets sorted!