I want to create a simple Zap: When an email campaign from ActiveCampaign bounces, I want the bounced email address to be tagged. I created the trigger: New Campaign Bounce. I tested it, and it’s fine. I can’t figure out how to add the tag, though.
I tried Add/Remove Tag from Contact. But when I test it, it insists that it doesn’t know what contact to add the tag to. I want it to add the tag to whatever contact had the bounced campaign.
What in between step am I missing?
Hi
You may be able to configure that logic using a native ActiveCampaign Automation.
For us to have more info, post screenshots showing the DATA OUT from Zap step 1 that you are trying to use.
Hi
Welcome to the Community.
To tag contacts in ActiveCampaign when their email bounces, set the trigger to "New Campaign Bounce" in ActiveCampaign. Then, add a "Find Contact" action to locate the bounced email address. Follow this with an "Add/Remove Tag from Contact" action, using the found email and specifying the desired tag. This setup should effectively tag bounced contacts. If issues persist, Kindly post a screenshot of your setup and obscure any sensitive information for security purposes.
Thank you.
This is how I have it set up at the moment,
Hi
It seems that the Zap setup is correct. Are you also getting any error messages when firing this Zap?
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