About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

ActiveCampaign error: The app returned "The provided account does not exist. (422)

  • 24 January 2024
  • 5 replies
  • 26 views
C

Hi,

I am trying to set up a zap so when a contact is added in active campaign it automatically adds them to our deal pipeline also in active campaign, and even though we have over 30 zaps connected to the active account i get the message below when trying to set this zap up

 

Failed to create a deal in ActiveCampaign

The app returned "The provided account does not exist. (422)".

 

Can anyone shed any light on this please 

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @CBM123 

We would need to see screenshots with how your Zap step is configured to have context, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C

 

C

 

C

 

Troy Tessalone
Userlevel 7
Badge +14

@CBM123 

The Account ID field expects the ID of an Account, rather than a Contact ID.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


Terms & Conditions