Hey @AEII! Sorry for the trouble here. I just checked our support queue and found 4 of your emails. Our support team merged those threads together and replied to say:
Hi Tony,
Thanks for reaching out—Ian here from Zapier Support!
I'm sorry that you haven't received an email confirmation. This isn't what we want our users to experience, and I'm keen to get this sorted for you!
I checked our records and saw a corresponding ticket regarding your query last Saturday, July 23. Here's the full response of my colleague yesterday, July 25:
Hello Tony,
I hope this email finds you well. This is Justin, one of the Associate Customer Champions here in Zapier. Happy to help!
Really sorry for the hassle here! Just to make sure that I'm tracking the correct logs, could you please retry the email validation process?
Once I get the log containing the validation message, I'll forward it to you immediately.
I'll keep an eye out for your reply and let's pick it up from there!
Best regards,
Furthermore, I checked our email logs and can see that multiple confirmation emails have been sent to you from July 22 up to 25, 2022.
Could you please check your email app settings to see if it blocks email from Zapier? It could be possible that it might have been redirected to a folder/label or was blocked by your email app. The email is coming from contact@zapier.com - you may need to reach out to your IT or email admin about firewall settings.
I hope this helps, and please let me know if you have other questions!
Best Regards,
I am going to assume your email system may be blocking all emails from our support team, which is why you’re not receiving replies from our support team in addition to those validation emails. Definitely double-check that and keep us posted!
