Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hello, I am trying to hook up email parser aaction to upload an attachment (in the email) to dropbox, however every time I try to do a test action, I get the "unnamedfile.unknown" with contents of AWS error

<?xml version="1.0" encoding="UTF-8"?>
<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>E14CE0C4EB37H0BD</RequestId><HostId>ohenlRNqvNHYy4uddhG57KPjfAiczizPYc8WvnVRRVElmT0vMbCTxL4jJA1deTP+SF+I70Qv0Mg=</HostId></Error>

It can’t be the dropbox permissions because the file ultimately gets uploaded to Dropbox
I think it breaks somewhere between Zapier → Mailparser as Zapier can’t download files from Mailparser for whatever reason.

This is the Dropbox step.

The Email Parser step is very barebones but it discovered the email I have sent to the email (I have also tried reconnecting to Mailparser multiple times and it didn’t help)

Hi @Screatch 
Good question.

File objects are temp files and expire after some time. (e.g. 1 hour)

Try testing the Zap trigger step again to get a fresh email attachment to test with.

Otherwise, you can try opening a ticket with Zapier Support if you are using the Email Parser app as the Zap trigger: https://zapier.com/app/get-help

 

Check the Mailparser Status page for recent/ongoing incidents: https://status.mailparser.io/


 

Hi @Screatch 
Good question.

File objects are temp files and expire after some time. (e.g. 1 hour)

Try testing the Zap trigger step again to get a fresh email attachment to test with.

Otherwise, you can try opening a ticket with Zapier Support if you are using the Email Parser app as the Zap trigger: https://zapier.com/app/get-help

 

Check the Mailparser Status page for recent/ongoing incidents: https://status.mailparser.io/


 

I tried publishing step and sending email and get same problem, so unlikely its TTL

I am currently on free plan and unfortunately limited by community forum support only

 

 

@Screatch 

Perhaps try this Zap trigger: Gmail - New Attachment

 

@Troy Tessalone Thanks, I guess it works for my use case but this all seem like a bug in Mailparser anyway. I have marked your answer as best answer here.

@Troy Tessalone 

Worked during testing but when publishing it seems that Dropbox is not in the list of “approved apps” :/

 

@Screatch 

You need to have a paid Business Gmail account to use in Zaps with certain other apps.

@Screatch 

If you think it’s a bug with Mailparser, then try reaching out to Mailparser Support.

Reply


Terms & Conditions