Hi @highlandgranny 

Can you provide more context for us with screenshots with the error and how the Zap steps are outlined and configured?

@Troy Tessalone hey I haven't even got to setup a zap yet. Wanted to get the template first if possible.

@highlandgranny 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Where tldo I make ticket I only see help options with preset questions and answers 

I don’t need the Zapier service and I need to cancel. I submitted a ticket to support but it has been 24 hrs. and nothing. Not cool at all. In 2024, with the technology available someone in San Francisco should have issued me a refund of $588.00 today. I just signed up and paid $588.00 a few days ago but don’t need the service. SInce your an expert please escalate this $588.00 refund to a Manager. Thank you. Scott 

@CAROBOU 

Zapier billing issues must be handled by Zapier Support: https://zapier.com/app/get-help

There is no one answering emails in Zapier support and for some strange odd reason there is no phone number anywhere on the entire Zapier site. Not cool to not even have a basic biling contact/support number. I will have to take unfortunate steps if I do not hear from someone in the next few hours. 

@CAROBOU 

Zapier Customer Support options/expectations per plan: https://zapier.com/l/support

*These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees. Actual response times may vary depending on volume and request complexity

Hi @highlandgranny and @CAROBOU 

@highlandgranny - I’ve just logged into my own personal Google Account and attempted to make a copy of that Expense Report template and it was successful. So I’m thinking that the permissions for the file may have since been updated by the person who created it, as it appears to now be working.

Can you give that another try now and confirm whether you’re able to successfully make a copy of that template?

@CAROBOU - Troy is correct, we cannot assist with any billing or account related issues here in the Community. They are dealing with higher volumes of queries than normal at the minute which is causing some delays in responding to folks. Very sorry about that.

Looking at the support ticket you submitted I can see that a member of the Billing and Accounts team has recently replied to you regarding that refund request. If you can’t see it in your inbox I’d recommend taking a look in your Spam/Junk folder in case their reply has ended up in there by accident. If you have any follow up questions on that it would be best to reach continue the conversation with them over email. 

Yes that's it fixed for me thanks for the response. Some team

Yay! That’s fantastic news, @highlandgranny! 

I’m so glad you were able to gain access to that template now. Please do let us know if you run into any further issues or questions at all. Until then, happy zapping!