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Question

Zap runs held and can't delete them

  • August 28, 2024
  • 2 replies
  • 139 views

Zap runs are held and I can´t delete them because I get this Message: 

“1 run log was deleted.
Could not delete 1 run because you need editor access to the Zap to delete.”


I am the owner of the account and there's no one else associated with this account. All the accounts connected to the zap are also mine and are connected to Zappier.  
I keep getting an email to either replay these zaps or delete them, but I can’t do either.

 

Please HELP 😭

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2 replies

Troy Tessalone
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Hi @ConnieCopp 

Help link about handling Zap Runs: https://help.zapier.com/hc/en-us/articles/8496291148685-View-and-manage-your-Zap-history

If you still have issues, try opening a ticket with Zapier Support: https://zapier.com/app/get-help


SamB
Community Manager
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  • Community Manager
  • 7597 replies
  • September 4, 2024

Hi @ConnieCopp 👋

Not sure if you’ve since managed to resolve this issue but I’ve seen cases of that error in the past when a Zap with held runs had been accidentally deleted. In those cases restoring the Zap from the trash folder then allowed the held Zap runs to be replayed/deleted.

Can you give that a try and let me know whether that then allows you to delete the Zap run?

Looking forward to hearing from you on this!


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