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Best answer

My Zap isn't retrieving JotForm data due to accidental HIPAA compliance selection

  • March 7, 2023
  • 1 reply
  • 177 views
Thatch

Hello! 

 

I have a zap setup to pull data from a new jotform submission, however I am not getting any data returned in the fields from the test. I spoke with support about what the problem may be, and I think I accidently selected HIPPA compliant on my jotform account when zapier was requesting access. is there a way to change the access to that and reset the HIPPA compliance filter? My jotform is not HIPPA nor does it need to be. 

 

Thanks!

Best answer by Troy TessaloneBest answer by Troy Tessalone

Hi @Thatch 

Good question.

Jotform help article: https://help.zapier.com/hc/en-us/articles/8496086266253

HIPAA compliance

If your JotForm account has HIPAA compliance enabled, Zapier won’t receive values for any protected fields.

If you don’t need HIPAA-compliant forms, you can disable that feature:

  • In JotForm, go to your data settings.
  • Click Disable HIPAA Compliance
  • In Zapier, go to My Apps.
  • Click Add connection.
  • Search for and select JotForm.
  • In the dialog box, select No for the Account HIPAA compliant? field.
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1 reply

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31142 replies
  • Answer
  • March 7, 2023

Hi @Thatch 

Good question.

Jotform help article: https://help.zapier.com/hc/en-us/articles/8496086266253

HIPAA compliance

If your JotForm account has HIPAA compliance enabled, Zapier won’t receive values for any protected fields.

If you don’t need HIPAA-compliant forms, you can disable that feature:

  • In JotForm, go to your data settings.
  • Click Disable HIPAA Compliance
  • In Zapier, go to My Apps.
  • Click Add connection.
  • Search for and select JotForm.
  • In the dialog box, select No for the Account HIPAA compliant? field.
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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