As per the instructions on getting lead events in Facebook, I’ve successfully triggered them. However, parameters are missing from the payload…namely lead_event_source and event_source
I’ve followed the instructions exactly and even checked my payload from Zapier matches the one for the Facebook integration. Unsure what the issue is but I cannot proceed without it.
Best answer by ken.a
Hi there
After some investigation, it appears that you've encountered a known bug with the Facebook Conversions "Send Funnel Event" action, where certain parameters are missing in the payload. Our team is collaborating with Facebook on a fix. I've added your email address to our list of affected users.
While we don't have an estimated time for when the bug will be resolved, we'll keep you updated on any progress made via email. Thank you for your patience and understanding as we work to fix this problem.
I apologize for the inconvenience this bug may have cause you. Please let us know if you have any questions or concerns. We’re always happy to help! 🤗
+6Hi
Welcome to the Community! I'm sorry you’re having trouble with your Zap.
Have you selected the most recent sample trigger from the Facebook trigger step?
Thanks Brem - appreciate the quick response.
Yes, in fact I have sent 4 transactions through and they all appear find.
The only thing missing is the parameters.
Here is an example on the Zapier side...
+6Hi there
After some investigation, it appears that you've encountered a known bug with the Facebook Conversions "Send Funnel Event" action, where certain parameters are missing in the payload. Our team is collaborating with Facebook on a fix. I've added your email address to our list of affected users.
While we don't have an estimated time for when the bug will be resolved, we'll keep you updated on any progress made via email. Thank you for your patience and understanding as we work to fix this problem.
I apologize for the inconvenience this bug may have cause you. Please let us know if you have any questions or concerns. We’re always happy to help! 🤗
Thanks
Can you also look into my comment above wherein the new lead didn’t trigger the zap?
+6Hi
You are most welcome!
I have created a new topic for the issue you raised about the new lead not triggering the Zap. This is because it is a separate issue with another Zap you have. I have replied to the issue in this post:
We can continue troubleshooting the issue on that post.
Thanks! 😊
Hi
I’m having this some parameters issue since May. I’m sending the Event_id and External_id, but they are arriving on Facebook as information fields not parameters, so de deduplications it’s not possible.
It’s something regarding with this bug that you mentioned?
Thanks
+6Hi
I looked into this for you, and it seems like this is in-line with this bug. That said, I have added you to the open bug report as another affected member. While we can’t provide an exact timeframe on when this bug will get fixed. We will keep you in the loop via email or on this thread once it is.
Thank you for your understanding.
Is this still an issue? If so, can you also add my email address to be notified when it gets resolved?
+6Hi
I have added you as another affected member to the open bug report. We will keep you in the loop via email once there’s an update.
Thank you for your patience and understanding.
Unfortunately, I'm experiencing the same issue today, where some fields are correctly included and others are not. This is very unfortunate. If possible, would it be possible to add my email address to be notified when the issue is resolved?
+11I’m so sorry to hear that
+6Hi
I have added you as another affected member to the open bug report. We will keep you updated via email once the bug has been fixed.
I appreciate your patience and understanding.
I’ve just been advised that I’m impacted by this issue as well, and added to the list of affected accounts.
This bug has been open more than a year at this point, and who knows how long it was an issue before that.
It’s honestly hard to believe that two high profile and extremely well resourced companies like Zapier and Facebook can’t resolve an integration issue in a year, impacting usage of their conversions API.
Can we get some other people involved? Where is this at? Is there a specific hold up that is preventing resolution of this bug?
+6Hi
I completely understand how frustrating this situation can be for you.
I want to assure you that even though our process for handling bugs might seem a bit "opaque," there is a lot going on behind the scenes. We can only communicate updates when a bug is fixed, which can understandably give the impression that nothing is being done. I want you to know that's not the case at all.
With over 5,000 different integrations on Zapier, our priorities are constantly evolving. There are so many factors at play, and some of them are out of our control, particularly when we rely on partners to make necessary changes. Because of this complexity, we struggle to offer precise timelines for bug fixes.
Thank you for your patience and understanding as we work through these challenges together.
+11Hi
Thanks for following up on this. I’m really sorry about the impact this is continuing to have on your (and everyone’s) workflows. I’ve just checked on the bug report and it appears that it’s still under investigation by our team. Please know that they are working with Meta on getting this resolved as quickly as possible and we’ll be sure to share any updates here as soon as we have them. Thanks for bearing with us in the meantime! 🧡
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