I’m creating a Zap that posts to a slack channel, i’ve connected a Slack account, but when searching for the channel I can see many channels, but not the specific channel I’m looking for.
Is there anything I need to do in order for a Slack channel to appear in the dropdown?
Thanks!
Best answer
Can't find slack channel in the Pick a Channel dropdown
- Beginner
Best answer by Danvers
Hi folks!
Here are a couple of tips if you’re running into this issue….
As other members have mentioned, you can keep clicking Load more on the Channel dropdown to load more channels. This is because the dropdown can only load a certain number of channels at any one time.
If that doesn’t work, or you have lots of channels and don’t want to click the Load more button over and over again (understandably!) you can use the Channel ID as a custom value. To find the channel ID, right click the name of the channel in Slack and select View channel details.
That will open a window with the channel details and the channel ID is at the very bottom of that window:
Copy the channel ID and open the Zap editor. In the Create Message action, click on the channel field and select Custom. Then paste the ID into the Channel field - make sure that it’s in the Channel field (as shown below) and not in the search box, as that wont work.
Once you add the text of your message, you’ll be able to finish setting up the step.
If you’ve gone through these steps and are still having trouble, please get in touch with the Support Team using the Get Help form as they’ll be able to take a look at your Zap with you to get to the bottom of things.
Thanks!
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+9- Zapier Staff
Hey there,
Were you able to find the channel in the dropdown using the ID as
To be clear, you’ll need to type the ID here.
If you’re still not able to find the correct channel, would you mind opening a ticket with my teammates in support and link back to this thread?
This is related to a known Slack bug that was closed 5 days ago but if you’re still running into this we definitely want to dig into it further!
I had similar issues to
I reached out to support and they confirmed that it’s a known bug (bug report has been open since 2020). So I doubt this is going to get resolved anytime soon.
For what it’s worth, this is only affecting certain private slack channels. Public channels all seem to be searchable. I only say certain private channels because I was able to find other private channels I belonged to just not the one I wanted. I also created a public channel, verified that I could find it, then converted it to a private channel and I could no longer find it anymore.
My workaround is going to be migrating my team to a public channel.
I have the same problem, I don’t even have the option to select Custom. Some channels just don’t seem to be findable? Trying to connect Zoom with Slack.
+6- Zapier Staff
Hi
I’ve added you both on the list of affected users and we’ll notify you via email once an update is available. Thanks.
The Slack ID worked for me, but make sure to be a member of the channel you are looking for
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