Hello everyone,
I’m running into the following error when attempting Find a Contact (and create a new one if it doesn’t exist) in Keap Max Classic:
Failed to find or create a contact in Keap Max Classic
XML-RPC fault: [NoFieldFound]No field found: Contact.query
Below is the information I was sending, which I think should have the phone number found in that query field that is showing as not found?
If anyone has/is experiencing the same issue, any help in solving it would be appreciated.
Thanks!
+11Hi
It looks like the Zap Search Success On Miss field is still being included. That field tells the Zap to error if a contact isn’t found, so it isn’t needed as you’re wanting to create a new contact if one isn’t found:
As the field isn’t needed but still being included I suspect that might be what’s causing the action to not work as expected.
When the Create Keap Contact if it doesn’t exist yet? option is enabled you’ll want to remove the Zap Search Success On Miss field from the Extra Fields section (appears at the bottom of the list of contact fields):
Can you try removing that field and let us know if that sorts it?
Hi
I tried removing the Zap Search Success On Miss field and still get the same error when retrying the Zap.
+11Sorry to hear that didn’t work as hoped,
I did some checking and can see that the Keap Max Classic app was made private and is no longer publicly available. I only see the Keap app available to select in my Zap:
I wonder if that might be why it’s not functioning as expected. 🤔
Can you try adding the Find or Create Contact action for the Keap app instead and see if that works correctly? If it does, then you could use that instead of the existing Keap Max Classic action in your Zap.
Hopefully that’ll do the trick, keep me posted on how it goes! 🙏
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